Customer Service Advisor (30 hours per week)

South Lakes Housing; Kendal; Hybrid; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Hybrid working

SHPS pension

Simply health

Annual leave 26 days + 8 bank holidays

Family friendly benefits

Job summary

South Lakes Housing in Kendal is seeking a Customer Services Advisor on a part-time basis (30 hours per week). You will respond to customer enquiries in a friendly, helpful way and promote access to our digital services, acting as the first point of contact.

Hybrid working supports wellbeing and productivity. The role offers a salary up to £26,905 pro-rata with a benefits package worth up to £3,000 pro-rata, and 26 days plus 8 bank holidays leave (pro-rata).

Qualifications

• You will be the first point of contact for customers and respond to enquiries.
• You will promote and support customers to access digital services.

Responsibilities

• Respond to customer enquiries in a friendly and helpful manner.
• Promote and support customers to access digital services.

Job description

‘We are an equal opportunities employer’

Leanne and the Customer first team are looking for a Customer Services Advisor to help support our customers.

Part-time (30 hours per week)

Salary up to £26,905 per annum (Pro-rata)

Plus a benefits package worth up to £3,000 per year (pro-rata).*
*Based on minimum employer pension contributions and maximum available benefit allowances.

As Customer Servicers Advisor, you will be the first point of contact for our customers, responding to their enquiries in a friendly and helpful manner and aiming to deliver a right first-time service. You will promote and support customers to access our digital services.

Please note that we do not offer sponsorship for this position. Applicants must have the right to work in the UK.

Closing Date for all applications is 5pm on Tuesday 13th October 2026.

South Lakes Housing have a range of benefits available for employees.

Annual leave entitlement 26 days annual leave + 8 bank holidays (pro-rata)

Hybrid working To support productivity and your wellbeing

Social housing pension scheme (SHPS) Worth at least 10% of your annual salary

Simply health Financial help with those everyday medical costs like eye tests, dentists and wellbeing

Family friendly benefits Maternity, paternity, shared paternity & adoption

Sick pay Above statutory provision

Other Benefits

+1 annual leave day up to 5 years service, totalling 31 days after 5 years of service.

Holiday Purchase scheme (Upon successful completion of the probation period, you have the opportunity to purchase an additional 10 days)

1 week off for Christmas shutdown

x2 Volunteer days – per holiday entitlement year, to help contribute and get out to the wider community

x1 Wellbeing day – per holiday entitlement year, to help you have a day to yourself where you specifically focus on your wellbeing.

Our Pension Plan offers a comprehensive retirement solution, ensuring financial security for you and your loved ones.
Pension contribution ratio, 10% employer contribution and 0% employee contribution.
With a lump sum death benefit valued at 3x your annual salary, providing peace of mind and support during difficult times.

Housing Perks, a social enterprise providing discounts on everyday items.

What can SLH do for you?

Values-based organisation, making a difference for our customers – We just care!

We believe in you having a work life balance – Defined working day start/finish and support for when you have those blips in your life.

We believe in you having your say in what we do- having a say through our staff forums/feedback groups.

We believe in investing in you – Training you to keep you up to date and develop your personal and professional skills.

Everyone is valued and appreciated – We recognise when we think you have really gone that extra mile.