Customer Services Advisor

Zeelandia UK Ltd; Colchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is looking for a Customer Services Advisor to join their dynamic team in Colchester. This role involves providing exceptional service to valued customers, addressing inquiries, resolving issues, and ensuring satisfaction. The ideal candidate will possess excellent communication skills and a strong customer service orientation. You'll collaborate with internal teams to meet customer needs while enjoying the flexibility of hybrid working after training. If you have a passion for helping others and thrive in a team environment, this is an exciting opportunity to make a difference in customer experience.

Qualifications

• Strong customer service orientation and excellent communication skills.
• Ability to multitask and handle customer inquiries effectively.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Process orders and returns efficiently while resolving complaints.

Skills

Excellent communication skills

Customer service orientation

Problem-solving skills

Attention to detail

Ability to multitask

Education

Previous experience in customer service

Tools

Customer service software

Job description

We are seeking a Customer Services Advisor to join our dynamic team. As a Customer Services Advisor, you will be responsible for providing exceptional service to our valued customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Provide product information and assistance
• Process orders and returns efficiently
• Resolve customer complaints in a professional manner
• Collaborate with internal teams to ensure customer needs are met

If you are a customer-focused individual with excellent communication skills and a passion for helping others, we would love to hear from you. Join us at Zeelandia Ltd and be part of a team dedicated to delivering outstanding customer service.

Please be advised that we are not a company that sponsors and are unable to accept applications that require visa sponsorship.

Based in Colchester with Hybrid Working 1 day a week from home, post-training.

Job Requirements

• Excellent communication skills, both verbal and written
• Strong customer service orientation and ethics
• Ability to work well in a team environment
• Problem-solving skills and ability to handle customer inquiries effectively
• Attention to detail and accuracy in data entry
• Proficiency in using customer service software and tools
• Ability to multitask and prioritize workload
• Previous experience in a customer service role preferred
• Knowledge of the products or services offered by Zeelandia Ltd
• Flexibility to work in shifts or weekends as required