Customer Services Advisor

Halfords; Cheltenham; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Services Advisor who is passionate about motoring and cycling. In this role, you'll engage with customers, providing fitting services for car parts and bikes while delivering exceptional customer service. With a commitment to your professional growth, the company offers extensive training and a supportive work environment. Enjoy a range of benefits, including discounts on products and services, as you contribute to the expansion of motoring services and electric mobility. If you love working with customers and have a keen interest in vehicles, this opportunity is perfect for you.

Benefits

25% off most products

Up to 50% off garage bills

Discount on Breakdown Cover

Colleague discount at Tredz

Employee assistance program

Health cash plans

Qualifications

• Experience in delivering excellent customer service, ideally in retail.
• Proactive customer assistance skills and problem-solving ability.

Responsibilities

• Work on customers' vehicles and bikes, offering fitting services.
• Provide excellent customer service and support skill development.

Skills

Customer Service Skills

Problem-Solving Ability

Proactive Customer Assistance

Job description

Join to apply for the Customer Services Advisor role at Halfords.

This range is provided by Halfords. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

• Age 21+ £12.41 per hour
• Under 21 £10.20 per hour

Love all things motoring and cycling? Great with customers?

Your enthusiasm for cars and bikes, along with your customer service skills, will help you succeed in this role. Experience in fitting car parts and cycle repair is preferred, but training will be provided.

You will work on customers’ vehicles and bikes, offering fitting services such as car parts fitting, technology fitting, cycle building, and servicing. We support your skill development in practical problem-solving and efficiency.

Previous retail experience or experience in a customer-focused sales environment is desirable.

We invest heavily in training to support your career development within the company, whether in retail or other areas.

Benefits

We offer a wide range of rewards, including holiday and pension schemes, discounts on products and services, life assurance, uniform, and various discounts on everyday expenses. Additional benefits include:

• 25% off most products in Halfords stores and online
• Up to 50% off garage bills at Halfords Autocentre
• Discount on Breakdown Cover, with bike cover included
• At least 25% colleague discount at Tredz
• Employee assistance program, health cash plans, and more

Requirements

• Experience in delivering excellent customer service, ideally in retail
• Proactive customer assistance skills
• Problem-solving ability
• Availability to work on a rota, including weekends

Preferred Skills

• Knowledge of car parts fitting and cycle repair
• Experience in sales target achievement

Join us as we expand in motoring services and electric mobility. We are committed to diversity and inclusion, welcoming applications from all backgrounds.