Customer Services Advisor

BUUK Infrastructure; Cardiff; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Kundenserviceberater, die bereit sind, eine Schlüsselrolle in einem dynamischen Kontaktzentrum zu übernehmen. Mit einem modernen Arbeitsumfeld in Cardiff und einem hybriden Arbeitsmodell nach der Schulung bieten wir eine hervorragende Gelegenheit, in einem unterstützenden Team zu arbeiten. Sie werden Teil einer Organisation, die sich für exzellenten Kundenservice und die Schaffung eines positiven Kundenerlebnisses einsetzt. Unsere attraktiven Vergünstigungen, einschließlich eines wettbewerbsfähigen Gehalts und Entwicklungsmöglichkeiten, machen diese Position zu einer großartigen Chance für motivierte Einzelpersonen.

Benefits

Pensionsbeiträge bis zu 10%

33 Tage Urlaub

Entwicklungsmöglichkeiten

Hybrides Arbeiten

Referral-Prämie von £1000

Qualifications

• Leidenschaft für Kundenservice und die Fähigkeit, Kundenbedürfnisse zu verstehen.
• Bereitschaft, neue Fähigkeiten zu erlernen und sich weiterzuentwickeln.

Responsibilities

• Beantwortung von Anrufen und Bearbeitung von Kundenanfragen per E-Mail.
• Lösungen für Kundenanliegen bei der ersten Kontaktaufnahme bereitstellen.

Skills

Kundenservice

Teamarbeit

Eigeninitiative

Education

Kein spezifischer Abschluss erforderlich

Job description

Join to apply for the Customer Services Advisor role at BUUK Infrastructure

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Join to apply for the Customer Services Advisor role at BUUK Infrastructure

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for Customer Service Advisors who would like to help us reach our mission of ‘To earn customer loyalty and drive business growth by providing consistently excellent service’.

Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre's opening hours (8am to 8pm Monday to Friday and 9am to 5:30pm on Saturdays, Sundays and Bank Holidays). We also offer a Hybrid working policy following completion of training.

About You

You will need to be available to start employment and complete a 4 week mandatory training programme on 07 July 2025 or 21 July 2025

You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers’ queries when they first contact us.

Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service and puts customers’ needs at the heart of everything they do.

We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.

What Can You Expect From Us

• Excellent starting salary of £25,451, increasing to £27,148 after the probation period
• An additional £1200 per year shift allowance
• At least the cost of living pay increase every year
• Company pension contributions up to 10% if employees contribute 5%
• 33 days holiday (which includes an allowance for bank holidays) with the ability to purchase an additional 2 weeks
• Enhanced maternity, paternity and adoption pay
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
• Hybrid working for eligible roles
• Development opportunities to reach your career aspirations
  
  

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

#BUUK

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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