Customer Services Administrator (Receptionist)

TN United Kingdom; Ballycastle; On-site; GBP 22,000 - 28,000; Full time

Job summary

A large public sector organization in Ballycastle is seeking a Customer Services Administrator (Receptionist) to provide professional customer service. The role involves greeting visitors, managing calls, and enhancing front desk operations. Ideal candidates will have GCSEs and relevant experience in a busy reception environment.

Qualifications

• Minimum of four GCSEs including English Language.
• One year's experience in a busy reception environment.

Responsibilities

• Provide efficient, professional customer service.
• Handle calls and greet visitors.
• Assist in improving customer service delivery.

Skills

Customer Service

Communication

Microsoft Office

Education

GCSEs (Grades A-C)

Job description

Social network you want to login/join with:

Customer Services Administrator (Receptionist), Ballycastle

Client:

Staffline Group PLC

Location:

Ballycastle, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

be35d2be67c0

Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

Job Description:

Our Client, a large public sector organisation based in Ballycastle, requires a Customer Services Administrator (Receptionist) to join their team.

Role: Customer Services Administrator (Receptionist)

Location: Ballycastle

Hours of work: Week 1 to Monday to Friday - hours per week; Week 2 to Monday to Friday - hours per week

Main Duties:

1. Provide an efficient, professional, and customer-focused service in relation to internal and external communications, including greeting visitors, staff, and contractors.
2. Handle all received calls using the Council's telephony infrastructure.
3. Act as the first point of contact for visitors entering the facilities, providing information and responding to queries, while promoting a positive image of the Council.
4. Deliver a range of front desk customer services, including addressing customer queries/complaints, taking messages, and directing calls to relevant departments.
5. Assist the General Manager (Facilities) in reviewing and improving front-line systems and procedures for effective customer service delivery.

Full Job Description available on request.

• A minimum of four GCSEs (Grades A-C), or equivalent, including English Language.

AND

• Demonstrate on the application form, with personal and specific examples, a minimum of one year's experience working in a busy reception environment, including:
• Operating a busy switchboard, receiving and transferring calls;
• Dealing with the public and responding to inquiries;
• Handling mail and deliveries;
• Managing confidential/sensitive information;
• Room bookings, liaising with caretakers regarding catering and other arrangements.

OR

Applicants without the specified educational qualifications but with at least two years' experience in a busy reception environment covering the areas above will also be considered, demonstrated through personal examples.

PLUS

One year's experience using Microsoft Office applications, including Word, Excel, and Outlook.