Customer Service Administrator

JR United Kingdom; Lisburn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A client in Lisburn is seeking a Customer Service Administrator to provide high-quality customer service. The role involves managing inquiries, processing orders, and ensuring smooth operations within the department. Ideal for candidates with strong communication skills and a customer-focused attitude.

Benefits

Competitive salary based on experience

Full benefits package

Paid holidays

Pension scheme

Friendly work environment

Qualifications

• Previous experience in customer service or administration.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Manage customer accounts and process returns.
• Handle customer complaints and resolve issues professionally.

Skills

Communication

Organizational Skills

Problem-Solving

Tools

Microsoft Office Suite

CRM Software

Job description

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Our client inLisburnis looking for aCustomer Service Administratorto join their team. The successful candidate will provide high-quality customer service, assisting with inquiries, managing customer accounts, and helping to ensure the smooth operation of the customer service department. This is an excellent opportunity for someone with strong communication skills and a passion for customer satisfaction.

Key Responsibilities:

• Act as the first point of contact for customer inquiries via phone, email, and in person.
• Provide information about products and services, processing orders, and resolving issues.
• Manage customer accounts, updating information and ensuring all details are accurate.
• Process returns, exchanges, and refunds in line with company policies.
• Communicate with different departments to ensure customer needs are met in a timely manner.
• Handle customer complaints and resolve issues professionally, escalating where necessary.
• Keep detailed records of customer interactions and transactions in the company’s CRM system.
• Assist in the preparation and delivery of customer service reports.
• Perform administrative tasks related to the customer service department as needed.

Key Factors for Success:

• Previous experience in customer service or administration, preferably within an office or retail environment.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM software.
• A customer-focused attitude with the ability to remain calm under pressure.
• Problem-solving skills and a proactive approach to customer service.
• Ability to work well both independently and as part of a team.
• Previous experience in an office environment or handling customer accounts is a plus.
• A positive and professional demeanor.

What You’ll Get in Return:

• Competitive salary based on experience.
• Full benefits package, including health and wellness programs.
• Paid holidays and a pension scheme.
• A friendly and dynamic work environment.
• The chance to work with a dedicated and growing team.