Customer Services Administrator

Gateway Group; Southend-on-Sea; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Pension scheme

Referral incentives

Seasonal company events

Training sponsorship

Job summary

Gateway Group is recruiting a Customer Services Administrator at our Southend-on-Sea office. You will be the first point of contact for clients, tenants and contractors, delivering strong service and clear communication to resolve queries and support our service delivery.

We value teamwork, organisational excellence and a proactive approach. Hours are 37.5 per week with a competitive salary and benefits including a company pension and opportunities for career progression within a

Qualifications

• GCSE English and Maths at level 4 or above.
• Strong written and verbal communication skills.
• Excellent telephone manner and customer service orientation.

Responsibilities

• Provide first line telephone support to leaseholders and tenants.
• Liaise with 3 rd party contractors.
• Arrange maintenance visits.
• Produce outgoing correspondence to residents.
• Use active listening and negotiation skills to resolve issues.

Skills

Telephone communication

Written & verbal communication

Organisational skills

Time management

Teamwork

Education

GCSE English & Maths (4+)

Job description

Find out how we can support your property needs

We aim to be the employer of choice for talented, enterprising people

At the Gateway Group, you'll have a real opportunity to grow within your role, and take your ambitions further. Talent is highly valued here, so just show us what you can do. You'll find Gateway a positive, welcoming, social place.

You'll be part of a team of committed people who look to support each other and are proud of the trusted, knowledgeable services they provide and the highest standard of customer service. We encourage diversity among our employees and respect each other. If you share our values, join us and grow with us.

Role Customer Services Administrator Location Southend-on-Sea

Customer Services Administrator

With a strong reputation and ambitious growth plans, we are searching for enthusiastic and motivated individuals ready to start a rewarding career with us as a Customer Services Administrator at our office in Southend-on-Sea.

As a Customer Service Administrator, you will act as the first point of contact for clients, tenants, and contractors. The role requires strong communication and organisational skills to coordinate between different teams, resolve issues promptly, and maintain high levels of customer satisfaction while supporting the overall delivery of our services.

Key Responsibilities

• Provide first line telephone support to leaseholders and tenants
• Liaise with 3 rd party contractors
• Arrange maintenance visits
• Produce outgoing correspondence to residents
• Use active listening and negotiation skills to resolve issues

What We’re Looking For

• Excellent telephone manner
• Strong written and verbal communication skills
• The ability to provide outstanding customer service
• Exceptional organisational and time management skills
• The ability to work collaboratively within a team and independently when required
• Qualifications equivalent to GCSE level 4 or above in English and Maths

What We Offer

• Competitive salary with annual review
• Career progression within a multi-disciplinary property group
• Office-based working environment

Job location:Southend-on-Sea, Essex
Hours:37.5 hours per week, Monday to Friday
Annual leave:23 days plus bank holidays
Extras:Company pension scheme, company membership programmes, employee referral incentive, seasonal company events, training and relevant qualification sponsorship