Customer Services Administrator – Career Growth in Property

Gateway Group Services Ltd.; Southend-on-Sea; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Pension scheme

Referral incentives

Seasonal company events

Training sponsorship

Job summary

Gateway Group is recruiting a Customer Services Administrator at our Southend-on-Sea office. You will be the first point of contact for clients, tenants and contractors, delivering strong service and clear communication to resolve queries and support our service delivery.

We value teamwork, organisational excellence and a proactive approach. Hours are 37.5 per week with a competitive salary and benefits including a company pension and opportunities for career progression within a

Qualifications

• GCSE English and Maths at level 4 or above.
• Strong written and verbal communication skills.
• Excellent telephone manner and customer service orientation.

Responsibilities

• Provide first line telephone support to leaseholders and tenants.
• Liaise with 3 rd party contractors.
• Arrange maintenance visits.
• Produce outgoing correspondence to residents.
• Use active listening and negotiation skills to resolve issues.

Skills

Telephone communication

Written & verbal communication

Organisational skills

Time management

Teamwork

Education

GCSE English & Maths (4+)

Job description

Gateway Group is recruiting a Customer Services Administrator at our Southend-on-Sea office. You will be the first point of contact for clients, tenants and contractors, delivering strong service and clear communication to resolve queries and support our service delivery.

We value teamwork, organisational excellence and a proactive approach. Hours are 37.5 per week with a competitive salary and benefits including a company pension and opportunities for career progression within a