Customer Services Administrator – Growth in Property Team

Gateway Group Services Ltd.; United Kingdom; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Office-based environment

Job summary

Gateway Group Services Ltd. is seeking a motivated Customer Services Administrator for our Southend-on-Sea office.

You will be the first point of contact for clients, tenants and contractors, coordinating between teams to resolve issues and maintain high levels of customer satisfaction. The role requires excellent communication and organisational skills, a team-oriented yet independent approach, and GCSE English and Maths at level 4 or above.

Qualifications

• Excellent telephone manner and communication skills.
• Strong written and verbal communication for resident and contractor liaison.
• GCSE English and Maths at level 4 or above required.

Responsibilities

• Provide first line telephone support to leaseholders and tenants.
• Liaise with 3rd party contractors and coordinate maintenance visits.
• Produce outgoing correspondence to residents.
• Use active listening and negotiation skills to resolve issues.
• Support delivery of services with strong customer focus.

Skills

Excellent telephone manner

Strong written and verbalCommunication

Outstanding customer service

Organisational and time management

Teamwork and independent work

Education

GCSE English and Maths (or equivalent)

Job description

Gateway Group Services Ltd. is seeking a motivated Customer Services Administrator for our Southend-on-Sea office.

You will be the first point of contact for clients, tenants and contractors, coordinating between teams to resolve issues and maintain high levels of customer satisfaction. The role requires excellent communication and organisational skills, a team-oriented yet independent approach, and GCSE English and Maths at level 4 or above.