Customer Service & Vehicle Quotations Specialist

Arnold Clark Group; Milton Keynes; Híbrido; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days holiday allowance

Retail discounts

Private healthcare

GP access 24/7 (Simplyhealth)

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Descripción de la vacante

Arnold Clark Group in Milton Keynes is seeking a Customer Service Executive to join the ACTIVA team. You will handle incoming enquiries by telephone and email, support vehicle selections, and organise demo vehicles and quotations to assist customers through the sales process.

The role is full-time, Monday to Friday, 8.30am–5pm, with a 15-second ring policy for calls and a proactive, relationship-focused approach. Training and progression offered.

Formación

• Excellent organisational, prioritisation and problem-solving skills.
• Strong interpersonal, verbal and written communication abilities.
• Flexible, self-motivated and team-focused with a proactive approach.
• Ability to work effectively in a fast-paced environment.

Responsabilidades

• Dealing with incoming enquiries by telephone and email.
• Adhering to Activa's 15 second ring policy for answering calls.
• Dispatch of contract renewal emails and assist with vehicle selection.
• Organisation of demo vehicles as requested by customers.
• Obtaining confirmation of on the road prices from suppliers.
• Preparation of vehicle quotations using the in-house system.
• Raising Activa proceed-to-order or tailored client order forms as relevant.
• Sourcing and ordering vehicles with internal and external suppliers.
• Maintaining an overview of day-to-day driver or vehicle concerns and escalating where required.
• Arranging relevant authorisation letters for drivers as requested.

Conocimientos

Organisational skills

Prioritisation

Problem solving

Interpersonal skills

Communication

Teamwork

Can-do attitude

Descripción del empleo

Arnold Clark Group in Milton Keynes is seeking a Customer Service Executive to join the ACTIVA team. You will handle incoming enquiries by telephone and email, support vehicle selections, and organise demo vehicles and quotations to assist customers through the sales process.

The role is full-time, Monday to Friday, 8.30am–5pm, with a 15-second ring policy for calls and a proactive, relationship-focused approach. Training and progression offered.