Customer Service Trainer & Training Delivery Lead

Manpower Uk Ltd; Manchester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Manpower UK Ltd in Manchester is seeking a Customer Service Advisor Trainer to develop, promote and deliver training material for Capgemini staff. The role involves coordinating training across the service desk and ensuring new starters are ready to go live.

You will schedule courses, update the training database and work with operations managers to identify improvements. The position is 35 hours per week, Monday to Friday, 7am–6pm, with a pay rate of £14.60 per hour, plus the chance to grow

Qualifications

• Experience in a service desk or training role.
• Excellent written and verbal communication.
• Good MS Office skills.

Responsibilities

• Schedule training across the service desk.
• Update the Client training database.
• Identify training needs with steer from the Line Manager.
• Deliver and facilitate training to new starters.
• Ensure new starters readiness to go live in line with Client requirements.
• Coordinate course attendance.
• Identify and communicate any areas of improvement.
• Ensure quality of user documentation and training materials.
• Build and maintain relationships with Service Centre Operations Managers/Team Leaders.

Skills

Service Desk

Training

Communication

Organised

Independent worker

Tools

MS Office

Job description

Manpower UK Ltd in Manchester is seeking a Customer Service Advisor Trainer to develop, promote and deliver training material for Capgemini staff. The role involves coordinating training across the service desk and ensuring new starters are ready to go live.

You will schedule courses, update the training database and work with operations managers to identify improvements. The position is 35 hours per week, Monday to Friday, 7am–6pm, with a pay rate of £14.60 per hour, plus the chance to grow