Customer Service Team Leader (Installations)

Acorn Mobility Services Ltd; Steeton; On-site; GBP 26,550 - 32,450; Full time

Benefits offered by this job

Induction and training programme

Investors in People award

Healthcare and pension provisions

Free on-site parking

Excellent transport links to Leeds, BR

Cycle to work scheme

Company Events

On site Canteen (Subsidised food)

Life Insurance Cover

Pension Provision

Job summary

Acorn Stairlifts UK is seeking a Customer Service Team Supervisor (Installations) to lead the UK Installation Department from our Steeton headquarters in West Yorkshire. The role focuses on supervising installation offices and field teams, ensuring timely delivery and high service standards.

Starting salary £29,500 per year, with a 40-hour week from Monday to Friday. We value leadership, clear communication, and strong IT/system knowledge to drive performance and high customer satisfaction.

Qualifications

• Proven leadership and people management skills.
• Excellent organisational and planning skills.
• Effective communication and interpersonal skills.
• Strong IT and systems knowledge.
• Good geographical knowledge to support efficient job allocation.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supervising or managing operational teams.
• Experience handling customer complaints and escalations.
• Experience managing performance and conducting disciplinary processes.
• Strong analytical and problem-solving abilities.

Responsibilities

• Monitor daily, weekly and monthly tasks are completed within required timescales.
• Manage resources to support the planning team to achieve targets
• Monitor and manage the performance of installation office and field.
• Identify training needs and arrange additional support or development opportunities.
• Communicate clearly and effectively with all Installation Coordinators and all field based employees.
• Conduct site visits to monitor installations, repairs, and maintenance work.

Skills

Leadership

People management

Customer service

Organisational skills

Communication

IT systems knowledge

Geographical knowledge

Multitasking

Supervising teams

Problem solving

Tools

IT systems

Job description

Find Your Next Challenge At
Acorn Stairlifts UK

Customer Service Team Supervisor (Installations)

We are currently looking for a Installation Supervisor to join our UK Installation Department based at our Headquarters in Steeton (West Yorkshire, UK).

The purpose of this role is to effectively supervise the UK Installations Department.

If you are an enthusiastic person, who has experience in leading a team and delivering excellent customer service, we would love to hear from you!

Type of Contract: Full Time, Permanent
Starting Salary: £29,500 per annum (DOE)
Working Hours: Monday to Friday - 40 hours

Benefits of working at Acorn:

• Induction and training programme
• Investors in People award
• Healthcare and pension provisions
• Free on-site parking
• Excellent transport links to Leeds, Bradford, and Skipton
• Cycle to work scheme
• Company Events
• On site Canteen (Subsidised food)

Must be able to display the Acorn Values

OUR VALUES

• Quality of the products we make and sell and the service we provide
• Unity Working together as one team
• Integrity Acting responsibly and honestly to deliver on our promises
• Caring About our customers, each other and the wider community
• Ambition Taking Pride in all we do and striving to improve

We Recognise Your Efforts

Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners-up.

Recommend a Friend: Earn up to £100 if your referral joins Acorn.

Please, apply now if you want to be considered for this role.

All recruitment communications will come solely from our internal Recruitment Team at Acorn Stairlifts.

Please note: this position may close early if we receive a high volume of qualified applications. To ensure ample consideration, please submit your application as soon as possible.

The Ideal Candidate

• Proven leadership and people management skills.
• Excellent organisational and planning skills.
• Effective communication and interpersonal skills.
• Strong IT and systems knowledge.
• Good geographical knowledge to support efficient job allocation.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience supervising or managing operational teams.
• Experience handling customer complaints and escalations.
• Experience managing performance and conducting disciplinary processes.
• Strong analytical and problem-solving abilities.

Key Responsibilities

• Monitor daily, weekly and monthly tasks are completed within required timescales.
• Manage resources to support the planning team to achieve targets
• Monitor and manage the performance of installation office and field.
• Identify training needs and arrange additional support or development opportunities.
• Communicate clearly and effectively with all Installation Coordinators and all field based employees.
• Conduct site visits to monitor installations, repairs, and maintenance work.

Salary Package

• Excellent Transport Links to Leeds, Bradford and Skipton
• Free Parking
• Induction and Training Programme
• In-house Canteen
• Life Insurance Cover
• On-going Coaching and Development
• Pension Provision

About the Customer Service Department

Our Customer Service department strives to make each, and every aspect of our customers’ experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible. Opportunities within customer service include team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.

Working with Acorn Stairlifts

Employing around 1,500 people worldwide, Acorn is the world\'s largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.