Customer Service Team Lead | KPI-Driven & People Leader

Acorn Stairlifts UK; Steeton; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Induction and training programme

Investors in People award

Healthcare and pension provisions

Free on-site parking

Excellent transport links to Leeds, BR

Cycle to work scheme

Company Events

On site Canteen (Subsidised food)

Job summary

Acorn Stairlifts UK is seeking a Customer Service Team Leader/Supervisor for its UK Headquarters in Steeton (West Yorkshire). The role focuses on delivering prompt, courteous, and efficient customer service and leading a team to achieve KPI targets.

The position is a full-time, permanent role with a starting salary of £29,500 per year plus up to £2,400 per year in KPI-related incentives. Working hours are Monday to Friday, with an occasional evening shift.

Qualifications

• Experience in leading a team and delivering excellent customer service.

Responsibilities

• Monitoring all calls coming into the department by hitting and maintaining the KPI target
• Conducting performance reviews and monthly 1-to-1's
• Listening to calls live to identify and provide training in areas of customer service delivery
• Working closely with the other Team Leaders to reduce and prevent complaints
• Ensuring that the team follow through company policies and procedures
• Working closely with higher management to implement and oversee new ideas and processes
• Ensuring all office staff have the relevant skill set to succeed
• Identifying and resolve problems that affect the customer service quality and efficiency
• Must be able to display the Acorn Values

Job description

Acorn Stairlifts UK is seeking a Customer Service Team Leader/Supervisor for its UK Headquarters in Steeton (West Yorkshire). The role focuses on delivering prompt, courteous, and efficient customer service and leading a team to achieve KPI targets.

The position is a full-time, permanent role with a starting salary of £29,500 per year plus up to £2,400 per year in KPI-related incentives. Working hours are Monday to Friday, with an occasional evening shift.