Customer Service Team Leader - Grow & Inspire

Interaction Recruitment; Huntingdonshire; On-site; GBP 32,000 - 39,000; Full time

Job summary

Interaction Recruitment is seeking a proactive Service Delivery Team Leader to guide a Customer Service team and drive exceptional service standards. You will coach, motivate and develop team members, run regular 1-2-1s, monitor KPIs and service levels, and lead continuous improvements.

This full-time, office-based role offers up to £35,000 DOE and a collaborative environment that values people, development, and strong customer outcomes.

Qualifications

• Experience as Customer Service Team Leader or similar roles, in a contact centre or service delivery environment.
• Proven track record of coaching, mentoring and developing teams.
• Experience managing KPIs, service levels, quality and performance.
• Excellent communication and interpersonal skills.
• Ability to handle challenging conversations and customer escalations.
• Proactive, organised and solutions-focused mindset.

Responsibilities

• Leading, motivating and developing a team of Customer Service Advisors.
• Holding regular 1-2-1s, coaching sessions and performance conversations.
• Supporting your team to achieve and exceed KPIs, service levels and quality targets.
• Identifying individual strengths and development opportunities, helping your people reach their full potential.
• Supporting onboarding, training and ongoing development of new and existing team members.
• Taking ownership of escalated customer queries and ensuring they are handled professionally and effectively.
• Building a positive, engaged and high-performing team culture.
• Identifying opportunities to improve processes, customer journeys and operational efficiency.
• Working closely with the wider leadership team to deliver business objectives and continuous improvement initiatives.
• Leading by example and setting the standard for exceptional customer service.

Skills

People leadership

Coaching

KPIs

Service excellence

Communication skills

Team development

Job description

Interaction Recruitment is seeking a proactive Service Delivery Team Leader to guide a Customer Service team and drive exceptional service standards. You will coach, motivate and develop team members, run regular 1-2-1s, monitor KPIs and service levels, and lead continuous improvements.

This full-time, office-based role offers up to £35,000 DOE and a collaborative environment that values people, development, and strong customer outcomes.