Customer Service Team Lead — Temporary Cover

William Jackson Food Group Limited; Hull and East Yorkshire; On-site; GBP 26,000 - 32,000; Full time

Job summary

William Jackson Food Group Limited is seeking a Customer Service Supervisor to oversee our customer service team and drive improvements while embodying our values. The role focuses on excellent service, KPI reporting, and collaboration with finance and commercial colleagues.

It is a temporary maternity cover, with Monday to Friday, 8am–4pm, based on site in Hull. The successful candidate will lead, mentor and develop the team, manage invoice queries, and maintain strong relationships with

Qualifications

• Experience in a Customer Service team would be advantageous
• Experience of ERP systems would be advantageous but not essential

Responsibilities

• Supervise the day-to-day operations of the department, always maintaining a customer focus
• Deliver excellent customer service, responding to all queries in a timely manner
• Build positive working relationships with customers, interacting regular, to forge strong bonds
• Undertake regular calls and reviews with customers to discuss ongoing customer service performance.
• Adopt a professional working relationship within all relevant business depts
• Maintain and develop effective customer services policies and procedures
• Take Line Management responsibility for customer service assistants, training , mentoring and developing as appropriate
• Manage our levels of invoice queries and working closely with finance and commercial colleagues to keep these at an acceptable level.
• Generate, verify and maintain business KPI’s
• Ensure all relevant Export and Customs documentation is completed in a timely manner

Skills

Leadership

Customer service

Communication

Microsoft Office

ERP knowledge

Tools

ERP systems

Job description

William Jackson Food Group Limited is seeking a Customer Service Supervisor to oversee our customer service team and drive improvements while embodying our values. The role focuses on excellent service, KPI reporting, and collaboration with finance and commercial colleagues.

It is a temporary maternity cover, with Monday to Friday, 8am–4pm, based on site in Hull. The successful candidate will lead, mentor and develop the team, manage invoice queries, and maintain strong relationships with