Customer Service Supervisor - Burnley Retail · Burnley

Motorpoint Ltd; Burnley; Híbrido; GBP 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Staff discount on cars and finance

Holiday entitlement and birthday leave

Pension

Healthcare

EAP

Career development

Cycle to work

Employee events

Descripción de la vacante

Motorpoint Ltd in Burnley is seeking a Customer Service Supervisor to lead the frontline team and ensure an exceptional car-buying experience. You will coordinate the vehicle handover process, sign-ups, and demos while driving service standards and team performance.

The role requires a proven customer service background, strong communication, and a full UK driving licence. Expect a 5-day rota across 7 days with weekends included and a competitive hourly rate with bonus opportunities.

Formación

• Proven track record of strong customer service in a face-to-face environment.
• Strong verbal and written communication skills.
• Commitment to great service with good organisational skills.
• Ability to identify training needs and mentor others.
• Full UK driving licence required.

Responsabilidades

• Oversee smooth vehicle handover processes, including paperwork, finance sign-ups and demonstrations.
• Deliver exceptional customer service to exceed needs.
• Resolve customer issues on the same day where possible.
• Collaborate with the team to meet monthly NPS targets.
• Work with the Sales Manager to improve the customer journey.
• Coordinate with other departments to enable same-day car handovers.
• Live the Motorpoint values and contribute to a positive work culture.

Conocimientos

Customer service

Verbal communication

Written communication

Mentoring

Driving licence

Descripción del empleo

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:

To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.

We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Customer Service Supervisor

Salary: £13.50 per hour + bonus

Location: Burnley

Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.

* Due to the nature of the role we will require you to have a full UK driving licence*

Our Customer Service Supervisor plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.

Let's tell you a little bit about what you will be doing.

• You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration

• Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service

• Ensure customer issues are resolved positively and on a same-day basis

• Working as part of a team to ensure customer service (NPS) targets are met monthly

• Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity

• Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay

• Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!

What do we need from you?

• A proven track record of strong customer service working within a face-to-face customer service environment

• Strong verbal and written communication skills

• Commitment to providing great customer service with strong organisational skills

• Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be

• Due to the nature of the role, we will require you to have a full UK driving licence

What is in it for you?

• Paid time off every month to do something that makes you happy

• 31 days holiday plus days off for your birthday, getting married or moving house

• Additional holidays for length of service

• Long service awards

• Staff discount on cars and finance options

• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform

• Smart Tech in partnership with Currys

• Cycle to work

• Pension

• Healthcare

• Enhanced Parental Leave

• Employee Assistance Programme (EAP)

• Vocational and personal development training courses

• Quarterly team socials

• Team feasts

• Scratch card rewards

• Sharesave scheme (SAYE)

• Plus much more!

Closing Date: 2nd November 2026

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.