Customer Service Supervisor - Burnley

Motorpoint; Burnley; Presencial; GBP 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff discount on cars and finance

Pension

Healthcare

Cycle to work

Long service awards

Resumo da oferta

Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars, is hiring a Customer Service Supervisor in Burnley. You will oversee the end-to-end vehicle handover process, ensure exceptional customer service, and work with sales to enhance the customer journey.

A full UK driving licence is required, with weekend rota shifts and 13.50 per hour plus bonus. Join a company that values Pride, Honesty, Supportiveness, Happiness and Teamwork, and benefit from great staff discounts, pension

Qualificações

• A proven track record of strong customer service in a face-to-face environment.
• Strong verbal and written communication skills.
• Commitment to great customer service with strong organisational skills.
• Ability to identify training needs and mentor others to improve performance.
• Full UK driving licence is required for the role.

Responsabilidades

• Overarching responsibility for the smooth running of the vehicle handover process, including paperwork, finance sign-ups and demonstrations.
• Delivering fantastic customer service to exceed customer expectations.
• Resolve customer issues positively on the same day.
• Work with the team to meet monthly NPS targets.
• Collaborate with Sales Manager to improve the customer journey.
• Liaise with on-site departments to enable same-day car handovers and manage delays.
• Live the Motorpoint values: Proud, Honest, Supportive, Happy and Together.

Conhecimentos

Customer service

Communication skills

Organisational skills

Coaching/mentoring

Driving licence

Descrição da oferta de emprego

We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision

We Are Motorpoint, The UK’s Leading Omnichannel Car Retailer Of Nearly New Cars. At Motorpoint, We All Share The Same Vision Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Customer Service Supervisor

Salary: £13.50 per hour + bonus

Location: Burnley

Hours: 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.

• Due to the nature of the role we will require you to have a full UK driving licence*

Our Customer Service Supervisor plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.

Let's tell you a little bit about what you will be doing.

• You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
• Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded through fantastic customer service
• Ensure customer issues are resolved positively and on a same-day basis
• Working as part of a team to ensure customer service (NPS) targets are met monthly
• Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity
• Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay
• Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!

What do we need from you?

• A proven track record of strong customer service working within a face-to-face customer service environment
• Strong verbal and written communication skills
• Commitment to providing great customer service with strong organisational skills
• Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be
• Due to the nature of the role, we will require you to have a full UK driving licence

What is in it for you?

• Paid time off every month to do something that makes you happy
• 31 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

Closing Date: 2nd November 2026

Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.

#IND2

Car buying made easy
At Motorpoint, buying a car is simple. We only do nearly new cars and nobody beats us on price. That’s a promise.
We only sell nearly new, and our cars are all under warranty – so peace of mind comes as standard. And with a range of makes and models to choose from, you’re sure to find one within your budget.
Whatever you need, we’re here to help. With finance options that put you in the driving seat and award-winning customer care before and after you buy, we’ll make sure you drive away happy.
So, what are you waiting for? Take a look at our cars or find out more about us below.