Customer Service Supervisor

Euro Car Parts Ltd.; Wakefield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in the motor vehicle manufacturing industry as a Customer Service Supervisor. You will oversee daily operations, motivate your team, and ensure exceptional customer service. With a focus on career growth and work-life balance, this role offers competitive salary and benefits, including enhanced leave, pension scheme, and gym discounts.

Benefits

Competitive Salary

Enhanced Annual Leave

Career Development Opportunities

Contributory Pension Scheme

Life Assurance

Employee Assistance Programme

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Exclusive Retail Discounts

Qualifications

• Strong communication skills to develop customer relationships.
• High focus, energy, and drive.

Responsibilities

• Manage retail operations and customer service within the branch.
• Deliver daily briefings to ensure performance aligns with key metrics.
• Lead a customer-focused team, promoting excellent customer service.

Skills

Communication

Flexibility

Customer Relationship Development

Energy

Job description

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Job Overview

You will supervise the day-to-day smooth running of the department, motivate the team to drive performance, and ensure all activities are completed on time and in a professional manner. This role will lead, guide, and support the team to deliver excellent customer service. Additionally, you will support the Contact Centre Management team in recruiting, inducting, and developing the capabilities of new and existing colleagues.

Why work for LKQ

• People First: We value our employees as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to excellence.

Key Responsibilities

• Manage retail operations, resources, and customer service within the branch, including line management of the Weekend Retail Assistant.
• Conduct regular reviews to engage and support staff development, emphasizing a safety-first culture.
• Deliver daily briefings to ensure performance aligns with key metrics and KPIs.
• Ensure compliance with health and safety legislation across all retail areas.
• Maintain operational standards to achieve excellence and efficiency.
• Lead a customer-focused team, promoting excellent customer service.
• Adhere to processes for returns, credits, and warranties to enhance customer experience.
• Ensure stock accuracy and availability.
• Deliver efficient service levels and collaborate with sales and operations teams.
• Implement and maintain frictionless processes like Click & Collect.
• Support store growth through excellent stock management and service standards.
• Ensure compliance with financial audits.

Skills And Experience

• Strong communication skills to develop customer relationships.
• High focus, energy, and drive.
• Commitment to delivering best-in-class service.
• Flexibility to support strategic and operational needs.

What We Offer

• Competitive Salary and regular reviews.
• Enhanced annual leave for work-life balance.
• Career development opportunities across the UK & Europe.
• Contributory pension scheme.
• Life assurance.
• Employee Assistance Programme.
• Gym discounts and healthcare perks.
• Cycle to Work Scheme.
• Exclusive retail and staff discounts.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Motor Vehicle Manufacturing

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Locations and Recent Postings

Various locations in England, with recent postings in Wakefield, Leeds, Sheffield, Shipley, Rotherham, Doncaster, Harrogate, Morley, and Ferrybridge.

Wakefield, England, United Kingdom 2 days ago

Leeds, England, United Kingdom 1 week ago

Sheffield, England, United Kingdom 1 month ago