Customer Service Supervisor

TN United Kingdom; Sheffield; On-site; GBP 27,000; Full time

Job summary

An established industry player in distribution and manufacturing is seeking a Sales Administrator to join their Sheffield office. This role is perfect for individuals passionate about customer service and sales, offering a unique opportunity to learn from experienced professionals. The ideal candidate will have a proven sales track record, experience in B2B industrial sales, and the ability to supervise a small team. The company offers a supportive work environment with excellent benefits, including a pension plan and life insurance. If you're ready to take the next step in your career and contribute to a respected business, this is the role for you.

Benefits

Company pension

Life insurance

Early close Friday

Great work environment

Good holiday entitlement increasing with service

Free parking

Qualifications

• Experience in a fast-paced sales environment with direct customer interaction.
• Track record of delivering excellent service to internal and external customers.

Responsibilities

• Collaborate with the current employee to gather key business insights.
• Provide prompt, personalised responses to customer enquiries and orders.
• Supervise the customer service team to ensure excellent service.

Skills

Sales Department Experience

Proven Sales Success

B2B Industrial Sales Experience

Collaboration Skills

Computer knowledge (SAP Business One, Outlook)

Supervisor experience

Tools

SAP Business One

Outlook

Job description

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Sales Administrator | Sheffield | Full Time | £27,000 Per Annum Plus depending on experience

Our client is a well-established small UK-based distribution, manufacturing and printing business; with over 50 years of history, they are offering a great opportunity due to an upcoming retirement. The company sells a wide range of specialist printing machines and consumables and is seeking a dedicated sales professional to join their team in the Sheffield office.

This position is perfect for someone looking to combine their passion for customer service and supervising skills, with the added benefit of being part of a respected, long-standing business.

Are you the right person for the job?

• Sales Department Experience: Worked in a fast-paced sales environment with direct

Customer, interaction.

• Proven Sales Success: Track record of delivering excellent service to both internal and external customers.
• B2B Industrial Sales Experience: Involvement in business-to-business sales and managing client relationships.
• Collaboration Skills: Worked with internal teams and suppliers to ensure smooth operations.
• Computer knowledge: Have worked on a fully integrated CRM, SOP and POP computer system like SAP Business one as well as Outlook.
• Supervisor experience: Overseeing a small customer service team with the opportunity to develop the role.

What will your role look like?

• Collaborate with the current employee before their retirement to gather key business insights.
• Provide prompt, personalised responses to customer enquiries, orders, and shipping-related queries both for the UK and Ireland.
• Build strong relationships with key suppliers across Europe to support seamless operations.
• Coordinate with internal teams (customer service, graphics, and production) to ensure timely order processing.
• Supervise the rest of the customer service team to ensure excellent service.

What can you expect in return?

• Company pension
• Life insurance
• Early close Friday
• Great work environment
• Good holiday entitlement increasing with service
• Free parking

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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