Customer Service Supervisor

Wakefield Council; Wakefield; On-site; GBP 22,000 - 28,000; Part time

Job summary

Wakefield Council recrute un Responsable de Service Client à temps partiel pour son service de bibliothèque. Le candidat sera responsable de la gestion d'une équipe, de la conformité à la sécurité et de l'amélioration de l'expérience client. Une expérience en service à la clientèle est requise, ainsi qu'une approche proactive et un bon niveau de compétences en ICT.

Qualifications

• Expérience préalable dans un environnement axé sur le client.
• Capacité à interagir avec le management et les membres de la communauté.
• Compétences en gestion de situations complexes.

Responsibilities

• Gestion directe de 4 assistants de service client.
• Supervision de la conformité en matière de santé et sécurité.
• Gestion des stocks et des incidents.

Skills

Excellentes compétences interpersonnelles

Approche positive et flexible

Proficience ICT

Gestion du stress

Motivation de l'équipe

Tools

Microsoft Office

Job description

We have a part time 18.5hr permanent opportunity for a highly motivated individual with a passion for delivering exceptional customer service to join our library service.

The successful candidate will be based at Ossett Library and will have direct management responsibility of 4 Customer Service Assistants. You will be responsible for Health and Safetycompliance, staff rotas, monitoring and reporting incidents and maintenance, stock management processes and motivating your team to ensure Ossett Library provides an excellent standard of customer care and an exceptional customer experience to all library users.

You will have:

• a positive and flexible approach
• excellent interpersonal skills
• previous experience in a customer facing environment
• a good standard of ICT proficiency, including a working knowledge of Microsoft Office software programmes and web-based packages
• a calm approach when dealing with complex and stressful situations
• the ability to engage and interact appropriately with senior management, local elected members and the voluntary community sector
• the ability to encourage, support and motivate staff to plan and deliver activities which enhances the customer experience

As part of the interview process, you will be required to complete an interactive task which will be set in advance of your interview date.

Want to Know More?

If you would like to know more about the role, the recruitment process or working for Wakefield Council feel free to contact Chris Williams.

Tel:[phone]

E-mail:[e-mail]

To apply please click theApply Nowlink below.