Customer Service Supervisor

JR United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A manufacturer in the construction sector is seeking a customer services supervisor to enhance their service delivery. The successful candidate will manage orders, provide customer quotes, and develop processes to ensure customer satisfaction. Ideal candidates will demonstrate a hands-on attitude and relevant experience in customer service within a manufacturing or distribution setting.

Qualifications

• Experience in customer service, ideally in manufacturing or distribution.
• Hands-on approach with customers and developing a team.
• Experience in implementing and sustaining processes.

Responsibilities

• Manage customer orders and keep customers informed of order progress.
• Provide quotes to customers and handle customer queries.
• Work cross-functionally with production teams.

Skills

Customer service

Process implementation

Team development

Cross-functional collaboration

Tools

Sage

Job description

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Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.

Reporting into the Operations Director you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes for keeping customers informed of order progress
• Providing quotes to customers
• Dealing with ad hoc customer queries
• Working cross functionally with production

An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a ‘customer comes first’ attitude. Ideally you will have experience of sage or another order input system.

This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours.

The candidate must live in commutable proximity to St Helens.