Customer Support Administrator

JR United Kingdom; Exeter; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

JR United Kingdom is seeking a Customer Support Administrator for a hybrid role based in Exeter. This initial 12-month position aims to transition to a permanent role, offering competitive compensation. Key responsibilities include supporting customers with account removals, contract administration, and aiding the sales team.

Responsibilities

• Supporting customers via email with the removal process.
• Administration for contract paperwork.
• Attending customer meetings and supporting sales team.
• Removing data from customer accounts.
• Managing a designated mailbox.

Skills

MS Excel

Prioritisation

Job description

Social network you want to login/join with:

We are supporting a growing organisation to recruit for a Customer Support Administrator. This role is initially 12 months with the view to go permanent.

This is a hybrid position with 3 days in the office and 2 days from home.

Key Responsibilities for the Customer Support Administrator:

- Supporting customers, predominantly via email, with the removal process from their portfolio

- Administration for the contract paper work

- Supporting the sales team and attending customer meetings

- Removing data from customer accounts

- Managing a designated mailbox

Key Skills for the Customer Support Administrator:

- Previous use of MS packages, specifically excel with the ability to view duplicate values

- Ability to prioritise workload effectively