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JR United Kingdom, an expanding wholesale and retail business, seeks a dynamic Customer Services Supervisor to lead customer support operations. The role entails managing a team, addressing complaints, and ensuring a high-quality customer experience across retail and wholesale channels. Candidates should have proven customer service experience and strong leadership skills, with opportunities for career progression and staff discounts.
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We are an expanding wholesale and retail business focused on delivering high-quality mobile accessories, mobile phones, vapes, and related products to both consumers and trade clients. We are committed to providing exceptional customer service, ensuring our customers have a seamless and satisfying experience at every touchpoint. As we grow, we are looking for a dynamic and experienced Customer Services Supervisor to lead our customer support operations.
Job Purpose:
The Customer Services Supervisor will be responsible for overseeing and enhancing the customer service experience across our retail and wholesale operations. This includes managing a small team, handling customer complaints and queries, setting customer service standards, and ensuring a consistent, high-quality experience in-store and online.
Key Responsibilities:
Requirements:
Preferred Qualifications: