Customer Service Supervisor

JR United Kingdom; Chesterfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer in the construction industry is seeking a hands-on Customer Service Supervisor in Chesterfield. This full-time position requires managing customer orders and ensuring effective communication while supporting a small team. The candidate should have a strong customer-first approach and relevant experience.

Qualifications

• Experience in implementing customer service processes.
• Comfortable being hands-on with customers.
• Capable of developing a small team.

Responsibilities

• Managing customer orders through internal processes.
• Establishing procedures to keep customers informed of order progress.
• Collaborating with production teams.

Skills

Customer-first approach

Confidence

Positive attitude

Tools

Sage

Job description

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Customer Service Supervisor, Chesterfield

Client: Handley James

Location: Chesterfield, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are seeking a hands-on Customer Service Supervisor to enhance their service offering.

Reporting to the Operations Director, your responsibilities will include:

1. Managing customer orders through internal processes
2. Establishing procedures to keep customers informed of order progress
3. Providing quotes to customers
4. Handling ad hoc customer queries
5. Collaborating with production teams

The ideal candidate will have experience in implementing and maintaining customer service processes from the ground up. You should be comfortable being hands-on with customers and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, a positive attitude, and a customer-first approach are essential. Experience with Sage or similar order input systems is desirable.

This full-time role offers between £25,000 and £35,000 DOE, with the contract type to be discussed. The employer is open to considering part-time hours. Candidates must reside within commuting distance of St Helens.