Customer Service Supervisor

B&M Retail Limited; Gloucester; On-site; GBP 9,000 - 15,000; Part time

Benefits offered by this job

Store discount

Colleague portal discount

Job summary

B&M Retail Limited in Gloucester is seeking a Customer Service Supervisor for a part-time role (20 hours per week). The position requires daytime, evening and weekend shifts in a fast-paced store environment.

You will assist with cash office tasks and checkout operations, supporting a thriving team dedicated to delivering excellent customer service. We offer on-the-job training, internal development and clear progression opportunities as part of our growing retail network.

Qualifications

• Experience supervising/managing a small team in a fast-paced retail environment.
• Strong numerical and problem-solving abilities.
• Flexible approach with a can-do attitude and quick thinking.

Responsibilities

• Support the Customer Service Manager in running the cash office and the checkout area.
• Ensure the team delivers exceptional service to customers.
• Help with ensuring store meets legal requirements and drives sales/profitability.

Skills

Team leadership

Numerical skills

Problem solving

Flexible attitude

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in! This is a permanent, part time role working 20 hours per week, and will require the flexibility to work shifts in the daytime, evenings and at weekends.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You will also:

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriatebehavioursin the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidateswill beenthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that you have the following:

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleagueportal offers additional discount for retailers, hospitality & much more!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.