Customer Service Supervisor

B&M Retail Limited; Abingdon; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

In-store discount

Colleague portal discount

Career development

Job summary

B&M Retail Limited in Abingdon is recruiting a Customer Service Supervisor to join our team at Fairacres Retail Park. This permanent, part-time role is 20 hours per week and requires flexibility to work shifts between 7am and 10pm, supporting the Customer Service Manager in the cash office and checkout area to deliver the best service for customers.

Ideal candidates will have experience supervising a small team in fast-paced retail, strong numerical and problem-solving skills, and a can-do

Qualifications

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

Responsibilities

• Support the Customer Service Manager in running the cash office and the checkout area to deliver excellent service
• Be passionate about delivering exceptional customer service and ensuring staff behaviours meet store standards
• Provide colleagues with the skills and knowledge they need
• Be highly visible and approachable to customers and colleagues
• Ensure store processes meet legal requirements and merchandise the store to drive sales and profitability
• Protect and safeguard company assets

Skills

Supervising

Numerical skills

Flexible attitude

Team player

Job description

B&M Retail are currently recruiting for a Customer Service Supervisor to join our team in Fairacres Retail Park, Abingdon! This is a permanent, part time role working 20 hours per week, and will require the flexibility to work shifts between the hours of 7am and 10pm.

We are one of the UK’s fastest growing retailers and, with our ongoing expansion plans, there’s never been a better time to join us! We offer amazing on the job training, internal development, and career succession – 80% of our Managers are home grown.

As an essential retailer, our stores are fast-paced and trade 7 days a week.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

You will also:

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriatebehavioursin the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidateswill beenthusiastic, focused & driven team players with a passion for retail & delivering great service!

It is essential that you have the following:

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

At B&M, we offer great benefits including discount in our stores and our colleagueportal offers additional discount for retailers, hospitality & much more!

We are an equal opportunity employer which means we are committed to our people and creating an inclusive and diverse working environment.