Customer Service & Store Operations Associate

Tesco Retail; Catisfield; On-site; GBP 21,000 - 24,000; Full time

Job summary

One Stop, part of Tesco, is seeking a Customer Service Assistant to join our team in a fast-paced retail environment where no day is the same. You will play a key role in daily store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

You will engage with customers to improve service, clock in/out accurately, follow safety procedures and participate in seasonal and community events.

Responsibilities

• I know my customers and serving them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the have your say survey.
• I work across all areas of the store including, online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work all work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what you are doing to the customer.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• If this store has a Post Office Local, Your duties will include the day to day operations of the post office therefore you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role, if these checks fail, we will be forced to withdraw the job offer.

Job description

One Stop, part of Tesco, is seeking a Customer Service Assistant to join our team in a fast-paced retail environment where no day is the same. You will play a key role in daily store operations by providing excellent customer service, stocking shelves, processing payments and helping maintain the store's appearance.

You will engage with customers to improve service, clock in/out accurately, follow safety procedures and participate in seasonal and community events.