Customer Support Advocate — 3-Week Training & Holiday

Midland Credit Management, Inc.; Telford; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday (pro rata)

3-week training programme

L&D Trainer support

Job summary

Orbit Credit Services is recruiting for a Call Centre Agent in Telford. The role handles customer calls with empathy to support financial wellbeing, starting 2 November 2026. Training lasts 3 weeks with an L&D Trainer, and shifts run 8am–8pm Monday to Friday and 8am–6pm Saturdays, with a 1 in 3 Saturday rotation.

You will log interactions in multiple systems, work within regulatory standards, and contribute to a collaborative team culture in a growing office near Telford station.

Qualifications

• First point: handle inbound and outbound calls with empathy and resilience.
• Second: identify vulnerable customers and escalate appropriately.
• Third: use active listening and questioning techniques to support customers.

Responsibilities

• Handle inbound and outbound calls, you'll spot patterns and identify potentially vulnerable customers.
• Use active listening skills and questioning techniques to support our customers on their route back to financial health.
• Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
• Update multiple systems, you will accurately record customer interactions and outcomes across various internal systems, ensuring data is up-to-date and compliant with regulatory standards.
• Collaborate with colleagues, you will share insights and best practices, contributing to a supportive team environment.

Job description

Orbit Credit Services is recruiting for a Call Centre Agent in Telford. The role handles customer calls with empathy to support financial wellbeing, starting 2 November 2026. Training lasts 3 weeks with an L&D Trainer, and shifts run 8am–8pm Monday to Friday and 8am–6pm Saturdays, with a 1 in 3 Saturday rotation.

You will log interactions in multiple systems, work within regulatory standards, and contribute to a collaborative team culture in a growing office near Telford station.