Customer Service Specialist – Learn Salesforce & Grow

Holcim; Compton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Bonus

25 days holiday

Remote GP service

Career progression

Staff discounts

Women Empowered mentoring

Job summary

Holcim in Ashbourne is seeking a friendly, organised Customer Service Representative to join the Concrete Division. You will be the first point of contact for customers, processing orders and providing product information with a strong emphasis on delivering excellent service.

Training and development will be provided to support growth within the team. This role suits someone who enjoys working with people, thrives in a fast-paced environment, and is keen to learn new systems, including

Qualifications

• Customer-focused and friendly attitude.
• Strong communication and interpersonal skills.
• Willingness to learn new systems, including Salesforce.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to pricing enquiries and provide product information.
• Send product literature and supporting documentation to customers.
• Answer incoming calls and manage customer enquiries.
• Handle challenging conversations with confidence and professionalism.
• Update customer records with accurate information.
• Use Microsoft Excel to download, manage and share data with customers.
• Collaborate with internal departments to ensure a smooth customer experience.
• Prioritise workload while maintaining attention to detail.

Skills

Customer service

Communication

Organisational skills

IT literacy

Tools

Microsoft Excel

Salesforce

Job description

Holcim in Ashbourne is seeking a friendly, organised Customer Service Representative to join the Concrete Division. You will be the first point of contact for customers, processing orders and providing product information with a strong emphasis on delivering excellent service.

Training and development will be provided to support growth within the team. This role suits someone who enjoys working with people, thrives in a fast-paced environment, and is keen to learn new systems, including