Customer Service Rep/ Administrator

Randstad Delivery; Compton; On-site; GBP 16,479 - 23,470; Full time

Benefits offered by this job

CV editing assistance

Dedicated support throughout role

Paid holiday

Restaurant and retail discounts

Referral bonus £25

Opportunity for permanent progression

Competitive pay rates

Job summary

Holcim is seeking an experienced Administrator/Customer Service Advisor for a temporary role based 100% in the office. The position covers customer service duties and administrative tasks, with shifts Mon-Fri on a 37.5-hour week and a pay rate of £14.50 per hour.

The contract is initially 3 months with potential to become permanent, located at Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET. This role requires strong IT skills, organisation, and excellent communication.

Qualifications

• Excellent IT skills and proficient in Google Suite.
• Flexible and adaptable attitude with ability to prioritise a range of tasks.
• Exceptional communication skills, at all levels, both written and verbal.
• Excellent organisational and time management skills.
• Excellent interpersonal skills with other staff at all levels.
• Previous admin or customer service experience.

Responsibilities

• Ensure that orders are received when goods/services have been supplied.
• Liaise with suppliers to resolve invoice queries.
• Answer phones and pass on messages in a professional manner.
• Take customer orders.
• Update customers on orders and deliveries.
• Deal with customer queries.
• Support internal staff with pricing queries.
• Data entry.

Skills

IT skills

Google Suite

Communication skills

Time management

Interpersonal skills

Data entry

Admin experience

Job description

Are you an experienced administrator or customer service advisor? We currently have a temporary Administrator/customer services role available with Holcim. This role is ideal for someone with previous admin and customer service experience.

Job Details

• Role: Customer service rep / Administrator
• Shifts: Monday - Friday, 2 shifts on rotation 8am - 4pm and 9am - 5pm (37.5hrs paid)
• Pay: £14.50 per hour
• Duration: 3 months initially with the potential to go permanent
• Location: Holcim, Smith-Hall Lane, Hulland Ward, Ashbourne, DE6 3ET (100% office based)

Main Tasks

• Ensure that orders are received when goods/services have been supplied
• Liaise with suppliers to resolve any invoice queries
• Answer phones and pass on messages in a professional manner
• Take customer orders
• Update customers on orders and deliveries
• Deal with any customer queries
• Support internal staff with pricing queries
• Data entry

Requirements

• Excellent IT skills and proficient in the use of Google Suite
• Flexible and adaptable attitude with ability to prioritise a range of different tasks
• Exceptional communication skills, at all levels, both written and verbal
• Excellent organisational and time management skills
• Excellent interpersonal skills with other members of staff at all levels of the organisation
• Confident, enthusiastic and tenacious
• Previous admin or customer service experience

Benefits

• Advice and editing on your current CV
• Dedicated team throughout your journey within the role
• Paid holiday
• Exclusive online services including restaurant and retail discounts
• Chance to receive £25 for referring a friend
• Opportunity for progression into permanent roles
• Competitive rates of pay

All applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.