Growth-Focused Sales & Customer Support Coordinator

Morgan Jones Recruitment; Ashford; On-site; GBP 26,000 - 32,000; Full time

Job summary

Morgan Jones Recruitment is seeking a Customer Service Coordinator to support customers and sales enquiries from its Ashford base. The role combines customer service, administration and sales support, offering exposure to marketing initiatives and business growth opportunities.

You will manage enquiries, pre-qualify leads, maintain records, and assist with forecasting while collaborating with the commercial team to drive satisfaction and success.

Qualifications

• Experience in customer service, sales support or coordination roles.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage incoming sales enquiries and ensure prompt responses.
• Pre-qualify enquiries and allocate to relevant teams.
• Maintain accurate customer and project information.
• Follow up quotations and track potential orders.
• Assist with sales forecasting and reporting.
• Generate and manage new business leads.
• Liaise with customers to clarify requirements.
• Monitor project progress and update internal systems.
• Support customer satisfaction initiatives.
• Assist with marketing activities and social media content.
• Provide general administrative support to the commercial team.

Skills

Customer service

Communication

CRM systems

MS Office

Multi-tasking

Tools

CRM software

Job description

Morgan Jones Recruitment is seeking a Customer Service Coordinator to support customers and sales enquiries from its Ashford base. The role combines customer service, administration and sales support, offering exposure to marketing initiatives and business growth opportunities.

You will manage enquiries, pre-qualify leads, maintain records, and assist with forecasting while collaborating with the commercial team to drive satisfaction and success.