Customer Service Representative

Holcim; Frome; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Health & Safety focus

Career progression

Job summary

Holcim in the UK is seeking a Customer Service Representative to join our Regional Customer Centre, supporting our Asphalt, Aggregates, and Express Asphalt streams from our Shepton Mallet office. You will deliver professional, customer-focused service while ensuring KPI and SLA targets are met, and work closely with customers and internal teams to provide efficient solutions.

Experience helps, but a positive attitude, willingness to learn, and the ability to thrive in a fast-paced environment

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset.
• Ability to work in a fast-paced environment while remaining calm under pressure.

Responsibilities

• Providing outstanding customer service across our business streams.
• Handling customer enquiries, orders, and requests in a timely and professional manner.
• Building strong relationships with customers and internal stakeholders.
• Working collaboratively with colleagues to achieve team and business objectives.
• Meeting performance targets and service level agreements.
• Identifying opportunities to improve processes and enhance the customer experience.

Skills

Communication

Customer focus

Teamwork

Problem solving

Learning mindset

Job description

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits - all recognising the contribution you bring
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.
• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad
• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace
• Staff discounts including special rates for garden landscaping products

The Opportunity

Are you passionate about helping customers and looking for a role where no two days are the same? We're looking for a Customer Service Representative to join our Regional Customer Centre, supporting our Asphalt, Aggregates, and Express Asphalt business streams.

This is more than just a customer service role it's an opportunity to be part of a supportive, energetic team that works hard, celebrates success, and enjoys a few laughs along the way. If you're eager to learn, thrive in a fast-paced environment, and want to build a rewarding career, we'd love to hear from you.

As a Customer Service Representative, you'll be responsible for delivering professional, customer-focused service while ensuring we consistently meet agreed KPIs and SLAs. You'll work closely with customers and internal teams to provide efficient solutions and contribute to a culture of collaboration, and continuous improvement.

Office Location: Shepton Mallet

Office Hours: 8am - 5:30pm

Your Responsibilities Will Include

• Providing outstanding customer service across our business streams.
• Handling customer enquiries, orders, and requests in a timely and professional manner.
• Building strong relationships with customers and internal stakeholders.
• Working collaboratively with colleagues to achieve team and business objectives.
• Meeting performance targets and service level agreements.
• Identifying opportunities to improve processes and enhance the customer experience.

We're looking for someone with a positive attitude and a genuine passion for customer service.

Experience is great, but your willingness to learn, adapt, and contribute to the team is what matters most.

You’ll Bring

• Excellent communication and interpersonal skills.
• A customer-first mindset.
• Strong organisational and problem-solving abilities.
• The ability to work in a fast-paced environment while remaining calm under pressure.
• A willingness to learn new systems and processes.
• A positive, team-oriented attitude and a desire to contribute to a fun, supportive workplace.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.