Customer Service Representative

Holcim; Compton; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Bonus

25 days holiday

Remote GP service

Career progression

Staff discounts

Women Empowered mentoring

Job summary

Holcim in Ashbourne is seeking a friendly, organised Customer Service Representative to join the Concrete Division. You will be the first point of contact for customers, processing orders and providing product information with a strong emphasis on delivering excellent service.

Training and development will be provided to support growth within the team. This role suits someone who enjoys working with people, thrives in a fast-paced environment, and is keen to learn new systems, including

Qualifications

• Customer-focused and friendly attitude.
• Strong communication and interpersonal skills.
• Willingness to learn new systems, including Salesforce.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Process customer orders accurately and efficiently.
• Respond to pricing enquiries and provide product information.
• Send product literature and supporting documentation to customers.
• Answer incoming calls and manage customer enquiries.
• Handle challenging conversations with confidence and professionalism.
• Update customer records with accurate information.
• Use Microsoft Excel to download, manage and share data with customers.
• Collaborate with internal departments to ensure a smooth customer experience.
• Prioritise workload while maintaining attention to detail.

Skills

Customer service

Communication

Organisational skills

IT literacy

Tools

Microsoft Excel

Salesforce

Job description

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

About Holcim

We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet.

Since 1858, we’ve helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike.

Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.

Holcim UK Company Benefits

• Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits and other benefits - all recognising the contribution you bring
• Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety
• We care about you and your family. That’s why we offer enhanced family benefits, including maternity, paternity, and adoption leave. We understand that your personal life and family well-being are just as important as your career, so we’re committed to supporting you every step of the way.
• Be part of something bigger with our "Women Empowered - Stronger Together Mentor Program," designed to support, inspire, and uplift women across the business.
• Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
• Opportunities for career progression both at home and abroad
• Join our affinity groups selected by and populated by our employees which bring together employees with similar backgrounds and interests to have powerful influence on the workplace
• Staff discounts including special rates for garden landscaping products

The Opportunity

We're looking for a friendly, organised and customer-focused Customer Service Representative to join our busy Concrete Division based in Ashbourne.

This is a fantastic opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering excellent customer service. Previous experience within the construction or concrete industry isn't essential – we're much more interested in finding someone with the right attitude, personality and willingness to learn. Full training and ongoing development will be provided.

As a key member of our Customer Service team, you'll be the first point of contact for customers, ensuring every enquiry is handled professionally and efficiently. You'll play an important role in supporting customers, processing orders and working closely with colleagues to deliver a first-class service.

We're also in the process of implementing Salesforce, making this an exciting time to join the business and be part of a positive period of change.

• Processing customer orders accurately and efficiently.
• Responding to pricing enquiries and providing product information.
• Sending product literature, brochures and supporting documentation to customers.
• Answering incoming telephone calls and managing customer enquiries.
• Handling challenging conversations with confidence, empathy and professionalism.
• Updating customer records and maintaining accurate information.
• Using Microsoft Excel to download, manage and send information to customers.
• Working closely with internal departments to ensure a smooth customer experience.
• Prioritising workload effectively in a busy environment while maintaining excellent attention to detail.

We're looking for someone who has:

• A positive, approachable personality and enjoys speaking with customers.
• Excellent communication and interpersonal skills.
• Confidence when handling customer queries, including more challenging conversations.
• Strong organisational skills and the ability to prioritise multiple tasks.
• Good IT skills, including Microsoft Excel and general Microsoft Office applications.
• A willingness to learn new systems, including Salesforce.
• A proactive attitude with a desire to develop and grow within the business.

Previous customer service experience is beneficial, if you have the right attitude and a genuine passion for helping customers, we'll provide the training and support you need to succeed.

We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.