Customer Service Representative

Trescal LTD; Filton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Continuous development and training计划

25 days holiday and the option to buy

Flexible working options

Access to the Trescal PerksHub

Employee well-being programme

Medical Health Cash Plan

Pension and Life Assurance Scheme

Cycle to work scheme

Gym membership discounts

Job summary

Trescal Ltd. is looking for a Customer Service Representative in the United Kingdom to be the first point of contact for customers. You will manage calls and emails, provide accurate information on calibration services, and support customers throughout their journey with us.

You will maintain records in our bespoke systems, resolve queries promptly, and collaborate with internal teams to ensure satisfaction. A friendly, proactive approach and attention to detail are essential.

Qualifications

• Previous experience in a customer service or call centre environment is desirable but not essential.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a professional telephone manner.
• Able to work effectively as part of a team and independently.
• Good organisational and administrative abilities.
• Computer literate, with experience using Microsoft Office and CRM systems.
• Ability to handle and resolve customer queries with a positive attitude.
• Willingness to learn and develop within the role.

Responsibilities

• Handle incoming calls and emails, providing accurate information about calibration services and guiding customers throughout their journey with Trescal.
• Maintain up-to-date records using bespoke systems and update customer account details.
• Resolve queries in a timely manner and work with internal teams to ensure customer satisfaction.
• Process orders and assist with general administrative tasks as needed.
• Contribute to a positive customer experience and support training where required.

Skills

Customer service

Communication

Teamwork

Tools

CRM systems

Microsoft Office

Job description

Are you passionate about delivering outstanding customer service and looking to join a global leader in calibration services? If so, Trescal is seeking an enthusiastic Customer Service Representative to join our team. This is an excellent opportunity to develop your skills in a supportive environment with a strong focus on sustainability and career progression.

About the Role

As a Customer Service Representative at Trescal, you will be the first point of contact for our valued customers, ensuring their enquiries are handled efficiently and professionally. Your role will involve managing incoming calls and emails, providing accurate information regarding our calibration services, and supporting customers throughout their journey with us. You will maintain up-to-date records using our bespoke systems, resolve queries in a timely manner, and work closely with internal teams to ensure customer satisfaction. Additional responsibilities include processing orders, updating customer account details, and supporting general administrative tasks. All activities must be carried out in line with company procedures and with a commitment to delivering excellent service. Occasionally, you may be required to undertake other duties within your capability, for which training will be provided where necessary.

Benefits

• Competitive salary
• Continuous development and training plan
• 25 days holiday and the option to buy/sell days
• Flexible working options
• Access to the Trescal PerksHub
• Employee well-being programme
• Medical Health Cash Plan
• Pension and Life Assurance Scheme
• Cycle to work scheme
• Gym membership discounts

Requirements

• Previous experience in a customer service or call centre environment is desirable but not essential
• Excellent communication and interpersonal skills
• Strong attention to detail and a professional telephone manner
• Able to work effectively as part of a team and independently
• Good organisational and administrative abilities
• Computer literate, with experience using Microsoft Office and CRM systems
• Ability to handle and resolve customer queries with a positive attitude
• Willingness to learn and develop within the role