Customer Service Specialist – Firearms & Gear

Gun Trade Association Ltd.; Pudsey; Remote; GBP 17,000 - 21,000; Full time

Job summary

Henry Krank & Co in Pudsey is seeking a Customer Service Assistant to handle in-store and telephone orders, maintain stock levels, and assist customers with product questions. The role requires excellent communication and computer skills, working hours from 9am to 5pm, Monday to Friday, with an immediate start for the right candidate.

Salary is dependent on experience, and the successful applicant will join a close-knit team dedicated to delivering outstanding customer service in a gun-trade

Qualifications

• Experience in gun trade or shooting experience preferred.
• Confident with using computers and POS systems.
• Ability to work effectively in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.

Responsibilities

• Process in-store and telephone orders using the POS system.
• Ensure shop is well stocked and presentable.
• Answer customer queries via telephone, email, and in person.
• Maintain product knowledge and knowledge of company services.
• Deliver high-quality customer service as part of a close-knit team.

Skills

Gun trade experience

Computer confidence

Fast-paced work

Written/verbal communication

Attention to detail

Job description

Henry Krank & Co in Pudsey is seeking a Customer Service Assistant to handle in-store and telephone orders, maintain stock levels, and assist customers with product questions. The role requires excellent communication and computer skills, working hours from 9am to 5pm, Monday to Friday, with an immediate start for the right candidate.

Salary is dependent on experience, and the successful applicant will join a close-knit team dedicated to delivering outstanding customer service in a gun-trade