Customer Service Advisor

Euro Car Parts Ltd.; Birchmoor; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth UK & Europe

Life Assurance

EAP

Gym Discounts

Healthcare Perks

Cycle to Work

Staff Discounts

Job summary

LKQ UK and Ireland is hiring a Customer Service Advisor to listen to customers, understand concerns, and resolve issues efficiently across web platforms, phone, chat and email. This fast-paced role offers opportunities for internal growth and career progression within the UK & Europe.

Competitive salary and enhanced annual leave are provided, along with life assurance, healthcare perks, and other staff benefits.

Qualifications

• Experience in customer service roles.
• Ability to handle calls, chat and email.
• Capable of multitasking in a fast-paced environment.

Responsibilities

• Providing first class service to customers via our web platforms
• Handling daily enquiries/complaints from customers and branches over the phone, chat and email
• Increasing customer satisfaction and retention
• Improving website conversion through effective parts identification first time
• Taking orders from customers over the phone when needed
• Ensuring all customer contacts are logged in the system
• Making the customer top priority at all times.

Skills

Customer service experience

Phone handling

Active listening

Adaptability

Fast-paced environment

Job description

Job Overview

At LKQ UK and Ireland, people are at the heart of everything we do — from our colleagues to our customers. As a Customer Service Advisor, you’ll listen carefully to our customers, understand their concerns, and resolve issues efficiently. This fast-paced role requires excellent multitasking skills and offers a fantastic opportunity to gain insight into the entire business, with plenty of opportunities for internal growth and career progression.

At LKQ UK and Ireland, people are at the heart of everything we do — from our colleagues to our customers. As a Customer Service Advisor, you’ll listen carefully to our customers, understand their concerns, and resolve issues efficiently. This fast-paced role requires excellent multitasking skills and offers a fantastic opportunity to gain insight into the entire business, with plenty of opportunities for internal growth and career progression.

Permanent and Temporary opportunities available

What We Offer

• Competitive Salary – We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Providing first class service to customers via our web platforms
• Handling daily enquiries/complaints from customers and branches over the phone, chat and email
• Increasing customer satisfaction and retention
• Improving website conversion through effective parts identification first time
• Taking orders from customers over the phone when neededEnsuring all customer contacts are logged in the system
• Making the customer top priority at all times.

Skills And Experience

• Customer service experience
• Strong phone handling skills and active listening
• Ability to adapt to different types of characters
• Experience working in a fast paced environment

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.