Customer Service Advisor

Euro Car Parts Limited; Tamworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Enhanced Annual Leave

Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Job summary

LKQ UK and Ireland is hiring a Customer Service Advisor to listen to customers, resolve issues, and provide excellent support. The role focuses on handling inquiries across web platforms, phone, chat and email to ensure satisfaction and timely resolutions.

You will engage with customers, log interactions, and strive to keep customers as a top priority while contributing to a positive, high-energy work environment across the UK & Europe.

Qualifications

• Customer service experience preferred.
• Ability to work across web platforms, phone, chat and email.
• Experience in a fast paced environment.

Responsibilities

• Providing first class service to customers via our web platforms.
• Handling daily enquiries/complaints from customers and branches over the phone, chat and email.
• Increasing customer satisfaction and retention.
• Improving website conversion through effective parts identification first time.
• Taking orders from customers over the phone when needed.
• Ensuring all customer contacts are logged in the system.
• Making the customer top priority at all times.

Skills

Phone handling

Active listening

Customer service

Adaptability

Job description

At LKQ UK and Ireland, people are at the heart of everything we do — from our colleagues to our customers. As a Customer Service Advisor, you’ll listen carefully to our customers, understand their concerns, and resolve issues efficiently. This fast-paced role requires excellent multitasking skills and offers a fantastic opportunity to gain insight into the entire business, with plenty of opportunities for internal growth and career progression.

What we offer

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Providing first class service to customers via our web platforms
• Handling daily enquiries/complaints from customers and branches over the phone, chat and email
• Increasing customer satisfaction and retention
• Improving website conversion through effective parts identification first time
• Taking orders from customers over the phone when needed
• Ensuring all customer contacts are logged in the system
• Making the customer top priority at all times.

Skills and Experience

• Strong phone handling skills and active listening
• Ability to adapt to different types of characters
• Experience working in a fast paced environment

Why Work for LKQ

• People First:We value our employees just as much as our customers.
• Work-Life Balance:Flexible working options to support your lifestyle.
• Career Growth:Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:Join a team dedicated to being the best at what we do.