Customer Service Advisor: Resolve & Delight Every Customer

Dx Freight; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Health cash plan

20 days holiday

Long service recognition

Enhanced maternity & paternity

Company pension

Life assurance

Employee assistance program

DX Discounts Portal

Career progression

Job summary

Dx Freight is seeking Customer Service Advisors to uphold the Delivered Exactly promise by delighting customers through proactive and timely actions. You will handle inbound queries, collaborate with our operational and account management teams, and resolve issues to positively influence our customers’ needs.

We offer competitive pay, a company funded health cash plan, 20 days holiday plus bank holidays, long service recognition, enhanced maternity & paternity, company pension, life assurance,

Responsibilities

• Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
• Action all customer queries in line with the required processes and service level agreements
• Work as part of a team to ensure great customer service delivery - every time
• Engage proactively with service centres to ensure customer requirements are received and actioned
• Recognise and deal with queries, requests and problems in line with our customer account requirements
• Identification and action of escalation issues
• Undertake any other customer account support duties as required

Job description

Dx Freight is seeking Customer Service Advisors to uphold the Delivered Exactly promise by delighting customers through proactive and timely actions. You will handle inbound queries, collaborate with our operational and account management teams, and resolve issues to positively influence our customers’ needs.

We offer competitive pay, a company funded health cash plan, 20 days holiday plus bank holidays, long service recognition, enhanced maternity & paternity, company pension, life assurance,