Customer Service Specialist - B2B

Office Angels; London; Hybrid; Full time

Job summary

A leading company in the spirits industry is seeking a temporary Customer Service Specialist based in London with a focus on delivering exceptional customer experiences. The role involves responding to queries, managing orders, and supporting the sales team in a dynamic environment. Ideal candidates will possess excellent communication skills and be detail-oriented, fitting well into a collaborative team culture. This temporary position offers flexible working hours and the opportunity for personal growth.

Benefits

Competitive pay plus holiday pay

Supportive and inclusive culture

Opportunities for personal and professional growth

Premium employee benefits

Qualifications

• 1 year experience in order fulfilment environment preferred.
• Fluent in English, both spoken and written.
• Experience in B2B customer service is a plus.

Responsibilities

• Respond to customer requests and manage complaints.
• Process and manage orders through SAP.
• Provide essential information to support the sales team.

Skills

Communication Skills

Attention to Detail

Problem Solving

Team Spirit

Adaptability

Tools

Google Workspace

Microsoft Office Suite

SAP

Salesforce

Job description

Office Angels are seeking a temporary Customer Service Specialist to work for one of the Worlds largest producers of spirits.

You will be based in their stunning modern, luxury head office based who has their own luxury bar based in central London. Very close by to transport links. shops, restaurants and bars.

Role details:

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy building strong relationships? We have an exciting opportunity for you to become a Customer Service Specialist with a leading organisation in the spirits industry!

Position Details:

• Contract Type: Temporary (4 months)


• Start date: ASAP


• Location: London W1 - Hybrid/Flex - 4 days in the office and working Fridays from home


• Working Pattern: Full Time (flex working hours)


• Hourly Rate: £16.40 per hour

Why You Should Apply:

At our client, we believe in the power of great people to build great brands. As a Customer Service Specialist, you will play a vital role in ensuring our valued B2B customers receive their orders accurately and on time. Your exemplary customer care and passion for service delivery will help us maintain our commitment to excellence.

What You Will Do:

• Lead Customer Service: Respond to customer requests and manage complaints while building strong relationships with customers and internal teams.


• Efficient Order Management: Process and manage orders through SAP, ensuring timely delivery and accuracy.


• Support the Sales Team: Provide essential information on customers, discounts, and stock situations to aid sales efforts.


• Collaborate with Logistics: Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control.


• Customer Setup: Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP.


• Assist in Product Allocation: Help manage customer product distribution and participate in projects aimed at enhancing service quality.

What You Bring:

• Experience: Ideally, 1 year in a fast-paced order fulfilment environment.


• Communication Skills: Fluent in English, both spoken and written, with excellent interpersonal skills.


• Detail-Oriented: An eye for detail and data accuracy, along with strong problem-solving abilities.


• Tech Savvy: Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce.


• Adaptability: Flexible and resilient with superb time management skills.


• Team Spirit: A positive attitude and a collaborative approach to overcoming challenges.

What Makes You Unique:

• Experience with SAP 4 Hana or similar ERP systems is a plus but not essential


• Experience in B2B Customer service


• Background in Wines & Spirits or FMCG is preferred.


• Exposure to UK Supply Chain or working with outsourced 3PL providers would be advantageous.


• Ability to work with individuals from diverse backgrounds.

What We Offer:

• Competitive pay plus holiday pay reflecting individual and company performance.


• A supportive and inclusive culture that values diversity.


• Opportunities for personal and professional growth.


• Premium employee benefits that cater to our diverse workforce.

Join us and be part of a vibrant team where your contributions truly matter! If you're ready to embark on a meaningful journey and help us deliver "Nothing Better in the Market," we want to hear from you!

Apply Now!

Become a key player in our organisation and bring your best self to work every day. Your adventure in customer service starts here!

Please email your CV to: [e-mail]

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.