Customer Service Specialist

Baxter; Stockport; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading healthcare company is seeking an individual to manage prescription processes and enhance the patient experience. The role demands excellent customer service, IT proficiency, and the ability to thrive in a flexible environment. You will be responsible for ensuring a seamless experience for patients, contributing significantly to their care and well-being.

Benefits

Competitive base salary

Professional development opportunities

Focus on work-life balance

Commitment to diversity and inclusion

Qualifications

• Experience in patient-centric roles.
• Proven track record in customer service.
• Ability to use CRM systems.

Responsibilities

• Coordinate prescription management and patient stock levels.
• Respond to patient queries via calls and emails.
• Manage administration of patient records.

Skills

Customer Service

IT Proficiency

CRM Systems

Flexibility

Kindness

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Job Description

This is where you make life-saving products!

You understand the importance of building relationships, establishing order, and maintaining clear communication channels!

Your Team

Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.

You will collaborate with all relevant partners, such as Planning, Warehousing, Sales, and Customers, to build a reliable, consistent, and positive customer experience.

Your working hours:

Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

What are some of the tasks you'll be doing?

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you'll bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT Proficiency.
• Tried ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

What we offer:

• Competitive base salary
• Professional development opportunities.
• High importance placed on work-life balance.
• Dedication to growing and developing an inclusive and diverse workforce.

#IND-UKCOM

#IND-UKOPS

#LI-BAXGEN

#LI-MT1