Customer Service Specialist

Schweitzer Engineering Laboratories (SEL); Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

Schweitzer Engineering Laboratories (SEL) is seeking a Customer Service Specialist in Reading, United Kingdom. The role focuses on delivering world-class customer care, handling orders, quotes, RMAs, and specifications, and driving satisfaction across internal and external customers.

The successful candidate will have at least 2 years in customer service, a business-related degree, and strong English skills. ERP/CRM experience is preferred; growth with a multinational employer awaits.

Qualifications

• Minimum 2 years of customer service experience.
• Degree in business or related field or related operations experience.
• Languages: Advanced English; additional languages a plus.

Responsibilities

• Provide world-class customer care to both internal and external customers.
• Engage in regional customer support activities including accurate entry of orders, quotes and RMAs, and creation and maintenance of special specifications.
• Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
• Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Own customer feedback tracking and driving to customer satisfaction.
• Initiate process improvement suggestions and lead in implementation.
• Other duties as assigned.

Skills

Advanced English

Customer service

Education

Business-related degree

Tools

ERP systems

CRM tools

Job description

Join a global leader in power system protection

At Schweitzer Engineering Laboratories (SEL), we design and manufacture technology that makes electric power safer, more reliable, and more economical. Our work protects critical infrastructure around the world, and our people are driven by purpose, collaboration, and long-term thinking.

Guided by our Values, Principles of Operations, and World Class Manufacturing philosophy, SEL offers an environment where professionals can grow, take ownership, and make a real-world impact—locally and globally.

The Opportunity

We are looking for a Customer Service Specialist who can proactive, quality focused, and takes pride in providing excellent customer service. Successful candidates will have an educational background in business or a related field and an interest in serving customers and growing with a multinational employer. If you are seeking an opportunity to apply your professional working experience to support customers and solve challanging problems then we invite you to join our team.

What You’ll Do

• Provide world-class customer care to both internal and external customers.
• Engage in regional customer support activities including accurate entry of orders, quotes and RMA's, and creation and maintenance of special specifications.
• Communicate to customers and reps on deliverables, service bulletins, and/or resolving of additional customer service issues on an independent basis.
• Use independent analysis, judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems.
• Own customer feedback tracking and driving to customer satisfaction.
• Initiate process improvement suggestions and lead in implementation.
• Other duties as assigned.

What You Bring

• Minimum 2 years of customer service experience
• Degree in business or related field or related operations experience
• Languages: Advanced English - additional languages is a plus
• ERP or CRM tools experienceociate ops?? The last is malformed. Let's correct the last bullet's closing tag.