Customer Service Specialist

Kone México; Nottingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Kone México is seeking a Customer Service Specialist in Nottingham to provide exceptional support and solutions for clients. The role demands excellent communication skills, problem-solving abilities, and a proactive attitude towards customer service. Join a collaborative team focused on delivering high-quality service and experience personal and professional growth within a dynamic environment.

Qualifications

• Experience in a Customer Service environment, call center is a plus.
• Living in the Nottingham area is preferred.
• Excellent written and spoken English communication skills.

Responsibilities

• Providing support to customers and handling queries professionally.
• Managing communication with technicians regarding fault reports.
• Contributing to process improvements to enhance customer satisfaction.

Skills

Communication skills

Problem-solving skills

Detail-oriented

Customer-friendly attitude

Planning and organizing

Tools

SAP

Salesforce

MS Office

Konnect

Job description

Customer Service Specialist page is loaded

Customer Service Specialist

Postuler locations Nottingham time type Temps plein posted on Offre publiée il y a 3 jours job requisition id R0647994

A Customer Service Specialist at KDB has the right 'Service Mindset'. It is a broad and challenging role. Do you enjoy speaking to customers, planning, do you have an eye for detail and are you enthusiastic about quickly and proactively switching between customers and your colleagues?

During every contact moment with the customer, you are busy as a Customer Service Specialist to provide a high level of service in a professional manner. Your role is characterised by versatility and taking care of the (internal) customer experience. Your valuable contribution as a member of the team is to assist the customer as quickly and pleasantly as possible and to provide a suitable solution.

Do you want to work at a focused and entrepreneurial business aiming to grow strongly? And do you think it is important that a company is open, informal and offers space for your development? Then you are the Customer Service Specialist we are looking for!

Tasks and responsibilities

• Providing support to customers, engineers, area service managers and the sales team.
• Dealing with customer queries, questions about quotes, invoices, complaints, KONE Online, maintenance and repair execution dates, adjustments of contact persons and requests from technicians.
• Friendly and professional acceptance and registration of fault reports by telephone, e-mail, or live chat.
• Dispatching fault reports on automatic doors to the right service technician.
• Daily management, planning, and guidance of technicians and to manage contact with KONE customers.
• As a Customer Service Specialist, you continuously work in a dynamic environment where you consult with customers, engineers, and area service managers about the progress of orders.
• You proactively contribute improvements to optimise the work process and increase the quality within the team. We want to win together!
• You are an integral part of our focused KDB business and ensure our customers are satisfied.

The ideal candidate:

• As a Customer Service Specialist, you have a customer-friendly attitude, excellent communication skills both written and spoken English.
• You enjoy independence, know how to tackle issues, and have problem-solving skills with the customer as the central focus.
• Proactive and perseverance.
• Experience in a Customer Service environment, call centre is a plus.
• You like a dynamic position and enjoy working together on improvements.
• Living in the Nottingham area.
• Adaptive learner and able to take and execute instructions.
• You get energy from planning, organising, a dynamic work environment and customer contact.
• You are a driven and enthusiastic person with an eye for detail.
• Good computer skills, including SAP, Salesforce, Konnect and MS Office (Word, Excel, Outlook).

Any training will be provided.

Chez KONE, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre KONE, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.

En savoir plus sur www.kone.com/careers

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