Customer Service Specialist

Kone México; Nottingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist in Nottingham. This versatile role includes providing support, handling customer queries, and contributing to process improvements. Ideal candidates will have a customer-focused mindset, excellent communication skills, and enjoy a dynamic work environment.

Qualifications

• Fluent in written and spoken English.
• Independent and proactive.

Responsibilities

• Provide support to customers and manage queries.
• Plan and guide technicians in a dynamic environment.
• Proactively improve work processes.

Skills

Excellent communication skills

Problem-solving

Customer-friendly attitude

Adaptability

Dynamic planning and organizing

Attention to detail

Good computer skills

Education

Experience in a Customer Service environment

Tools

SAP

Salesforce

Konnect

MS Office (Word, Excel, Outlook)

Job description

Customer Service Specialist page is loaded

Customer Service Specialist

Bewerben locations Nottingham time type Vollzeit posted on Gestern ausgeschrieben job requisition id R0647994

A Customer Service Specialist at KDB has the right 'Service Mindset'. It is a broad and challenging role. Do you enjoy speaking to customers, planning, do you have an eye for detail and are you enthusiastic about quickly and proactively switching between customers and your colleagues?

During every contact moment with the customer, you are busy as a Customer Service Specialist to provide a high level of service in a professional manner. Your role is characterised by versatility and taking care of the (internal) customer experience. Your valuable contribution as a member of the team is to assist the customer as quickly and pleasantly as possible and to provide a suitable solution.

Do you want to work at a focused and entrepreneurial business aiming to grow strongly? And do you think it is important that a company is open, informal and offers space for your development? Then you are the Customer Service Specialist we are looking for!

Tasks and responsibilities

• Providing support to customers, engineers, area service managers and the sales team.
• Dealing with customer queries, questions about quotes, invoices, complaints, KONE Online, maintenance and repair execution dates, adjustments of contact persons and requests from technicians.
• Friendly and professional acceptance and registration of fault reports by telephone, e-mail, or live chat.
• Dispatching fault reports on automatic doors to the right service technician.
• Daily management, planning, and guidance of technicians and to manage contact with KONE customers.
• As a Customer Service Specialist, you continuously work in a dynamic environment where you consult with customers, engineers, and area service managers about the progress of orders.
• You proactively contribute improvements to optimise the work process and increase the quality within the team. We want to win together!
• You are an integral part of our focused KDB business and ensure our customers are satisfied.

The ideal candidate:

• As a Customer Service Specialist, you have a customer-friendly attitude, excellent communication skills both written and spoken English.
• You enjoy independence, know how to tackle issues, and have problem-solving skills with the customer as the central focus.
• Proactive and perseverance.
• Experience in a Customer Service environment, call centre is a plus.
• You like a dynamic position and enjoy working together on improvements.
• Living in the Nottingham area.
• Adaptive learner and able to take and execute instructions.
• You get energy from planning, organising, a dynamic work environment and customer contact.
• You are a driven and enthusiastic person with an eye for detail.
• Good computer skills, including SAP, Salesforce, Konnect and MS Office (Word, Excel, Outlook).

Any training will be provided.

Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.

Weitere Informationen finden Sie unter www.kone.com/careers

Ähnliche Stellen (1)

Customer Service Team Lead

locations Nottingham time type Vollzeit posted on Gestern ausgeschrieben