Customer Service Advisor - Ruddington

Capita; Nottingham; On-site; GBP 23,000; Full time

Job summary

A leading company in the UK is seeking a Customer Service Advisor in Nottingham. The role involves handling customer inquiries, ensuring satisfaction, and developing skills through extensive training. Capita offers a base salary of £23,000 along with benefits like gym discounts and a company matched pension.

Benefits

Discounted gym memberships

Childcare vouchers

Additional annual leave

Company matched pension

Life assurance

Paid maternity, adoption, and shared parental leave

Paternity pay

Opportunity to buy extra leave

Qualifications

• Passion for learning and delivering success.
• Ability to take ownership and find solutions.

Responsibilities

• Handle incidents and requests via email, telephone, and support tools.
• Ensure excellent customer experience by managing expectations.

Skills

Problem-solving

Communication

Teamwork

Resilience

Job description

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Customer Service Advisor - Ruddington, Nottingham

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Client:

Capita

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f0c6a448791e

Job Views:

Posted:

Expiry Date:

06.08.2025

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Job Description:

Description

:

Description

:

What will you deliver?

As the first point of contact for our customers, you will be handling incidents and requests via email, telephone and a Service Management toolset

Your role is to ensure that interactions with our customers provide the best experience possible

You will triage and problem solve Energy Switching incidents using appropriate support tools

Communication is critical within this role and you will proactively manage customers' expectations by keeping them updated on the progress of their outstanding incidents / requests

What’s can we offer you?

We care about your experience on the frontline as much as you’ll be caring about our customers; therefore, we’re investing in your health and wellbeing both whilst working and when outside of work. Also on offer is a base salary of £23,000 as well as a benefits package including:

Access to a variety of benefit options including discounted gym memberships, childcare vouchers, additional annual leave

Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, the opportunity to buy extra leave…and plenty more.

Who are we looking for?

Experience is not required for this role, we want people to have a passion for learning and delivering success, with our extensive training, we will give you the experience needed to succeed.

You take pleasure in solving problems – you may not always know the answer but you’ll know when to look and you’ll be determined to find it.

You take ownership, and will be keen to find solutions for our customers

You are a team player who can work collaboratively in a remote environment You can communicate clearly in written as well as spoken English

You are resilient and able to support multiple customer priorities

You enjoy working with new technology in support of customer outcomes

How we support and develop our colleagues :

Capita Academy which includes a range of online learning and development opportunities to help build personal and professional skills

Capita’s Wellbeing Hub encompasses all aspects of wellbeing, from managing mental health to financial wellbeing.

Access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other in an open, inclusive platform

Employee Assistance Programme provides resources to help manage stress and anxiety, offers direct access to counselling and practical advice on personal or work matters .

What will happen next:

Choose apply now to fill out our short application

Your application will be reviewed by our global recruitment team

You will be invited to attend a video interview with a member of the recruitment team

You’ll get the chance to follow your chosen career path anywhere in Capita.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

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Location:

Nottingham

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent