Customer Service Specialist

JR United Kingdom; Milton Keynes; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist for a 12-month fixed-term contract in Milton Keynes. This pivotal role involves handling time-critical customer inquiries related to medical equipment, requiring exceptional communication skills and a calm, logical approach. The ideal candidate will possess strong experience with Microsoft Dynamics and excel in a fast-paced environment. With full training provided, this opportunity not only promises valuable experience but also potential for future career growth within the company. Join a dedicated team focused on delivering top-notch service and support!

Qualifications

• Minimum 2 years’ experience in customer service.
• Strong MS Dynamics experience is essential.

Responsibilities

• Respond to inbound customer calls and manage mailbox enquiries.
• Log faults accurately in MS Dynamics Service Platform.

Skills

Microsoft Dynamics

Customer Service

English Communication

KPI Reporting

Technical Fault Logging

Tools

Microsoft Office Suite

Job description

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Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

Customer Service Specialist – 12 months FTC, Milton Keynes

Salary 33K – Office based.

Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Customer Service Specialist.

A typical day will be taking calls and emails with faults and repairs on their machines; these requests will all be time critical because of the nature of the business.

The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer.

Strong MS Dynamics experience is essential, OR similar Service desk software, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given)

MAIN ASPECTS OF THE ROLE:

• Respond to inbound customer calls via the dedicated MSC and Urinalysis hotline. Manage and resolve mailbox enquiries.
• Log faults accurately in MS Dynamics Service Platform for both the company and partner supplier equipment.
• Coordinate with partner suppliers on Urinalysis support, including technical fault logging, maintenance data, and shipping of parts for engineer visits.

REPORTING

• Gather and update case data in MS Dynamics CRM for partner supplier equipment
• Create and deliver performance reports for Account Managers
• Manager and coordinate maintenance schedules with customers

ADMINISTRATION

• Escalate customer issues promptly through the appropriate channels
• Maintain and update CRM with new equipment installations
• Oversee inventory and ensure accurate tracing of consumables and spare parts.

KEY SKILLS AND EXPERIENCE:

• Comprehensive skills in Microsoft Dynamics and Microsoft Office Suite
• Minimum 2 years’ experience of working in a customer service environment working towards KPI targets
• KPI report writing experience for customer accounts
• Highly skilled in English communication
• Experience in dealing with escalations to different stakeholders
• Experience of working within the field of diagnostics (desirable)
• Commercially Astute
• Experience of working with managed service contracts

This is a pivotal role within a small team in the business and although short term, could lead to more opportunities.