Customer Service Specialist

LANXESS Deutschland GmbH; Mickle Trafford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading specialty chemical company is seeking a Customer Service Representative at their Trafford Park site. The successful candidate will manage customer relationships, oversee order processing, and support internal teams to ensure customer satisfaction. Fluency in German and English is essential for this role, alongside experience in customer service within a manufacturing or logistics setting.

Benefits

Competitive compensation with performance-based bonuses

Comprehensive benefits for health and financial wellbeing

Flexible working options through the global 'Xwork' program

Continuous development opportunities

Qualifications

• Experience in customer service within a manufacturing, supply chain, or logistics environment.
• Working knowledge of SAP and MS Office.
• A self-starter attitude with the ability to multitask.

Responsibilities

• Manage end-to-end order processing, from entry through to delivery.
• Build strong relationships with key customers and act as their primary point of contact.
• Troubleshoot issues proactively and follow up on customer complaints.

Skills

Fluency in German

Fluency in English

Strong organizational skills

Communication skills

Customer-first mindset

Tools

SAP

MS Office

Job description

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Business Unit / Group Function: Polymer Additives

Work Arrangement: Onsite

Level of Experience: Intermediate

Contract Type: Regular

LANXESS UK is a specialty chemical company with several production sites working on a broad range of activities. From the blending of inorganic pigments, the manufacturing of science-based biocidal products to the production of urethane prepolymers; plastic additives and flame retardants amongst others. Our sites include Branston, Deeside, Sudbury, Trafford Park, Widnes.

At LANXESS, our success is determined by the personal commitment and performance of each individual employee. Our goal is to sustainably increase the value of the company - and to make meaningful contributions to our customers, employees, stockholders and the public.

In order to achieve these goals, we align our actions within the company with the five essential values of our Performance Culture: Respect, ownership, trust, professionalism and integrity. This leads to a corporate culture in which responsible and morally impeccable action and the pursuit of performance are not contradictions, but complement each other harmoniously.

Job Highlights

LANXESS UK is now recruiting a Customer Service Representative to join us at Trafford Park.

Are you a proactive, customer-focused professional fluent in both German and English? Do you thrive in fast-paced, international environments where no two days are the same? We’re looking for a dedicated Customer Service Representative to join our Customer Service team.

In this role, you'll manage relationships with key accounts, taking full ownership of customer interactions—from order entry and coordination to problem-solving and issue resolution. You’ll be the go-to person for ensuring smooth order fulfilment, resolving enquiries, and delivering a high-quality service that keeps our customers satisfied and loyal.

What You’ll Do:

• Build strong relationships with key customers and act as their primary point of contact

• Manage end-to-end order processing, from entry through to delivery

• Collaborate with internal teams like Sales, Planning, and Logistics to ensure on-time fulfilment

• Monitor order blocks, availability, and demand changes to support planning and customer commitments

• Troubleshoot issues proactively and follow up on customer complaints and product returns

• Maintain accurate customer and product data in SAP and support continuous process improvement

Requirements

What You’ll Bring:

• Fluency in German and English (additional European languages a plus)

• Experience in customer service within a manufacturing, supply chain, or logistics environment

• Working knowledge of SAP and MS Office

• Strong organisational and communication skills, with a customer-first mindset

• A self-starter attitude with the ability to multitask and adapt in a multicultural setting

Why Join Us?

You’ll be part of a collaborative and supportive international team, with real ownership in your role and opportunities to grow. If you want to combine your language skills with your passion for customer service in a global environment—this is the job for you.

What to Expect

If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on-site interview, where you'll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work. We will also assess your SAP knowledge and language skills.

What We Offer

At LANXESS, we provide:

• Competitive compensation with performance-based bonuses
• Comprehensive benefits to support your health and financial wellbeing
• Flexible working options through our global “Xwork” program
• Continuous development opportunities, including access to training and professional growth initiatives

We are proud to be an equal opportunity employer and value diversity and inclusion. We’re also happy to discuss reasonable adjustments to support your application.

Please Note: No agency approaches.
Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.