Customer Service Specialist

Global Commerce Fulfillment; Cannock; On-site; GBP 29,000 - 36,000; Full time

Job summary

Global Commerce Fulfillment (GCF) is seeking a Customer Service Specialist for our UK team. Based in Cannock, you will manage B2B client relationships, lead onboarding, monitor performance, and drive improvements to support growth.

You will collaborate with Operations, Technology and Sales to deliver seamless experiences, ensuring high customer satisfaction and retention in a fast-paced logistics environment.

Qualifications

• Experience in customer success, account management, warehouse or logistics operations.
• Strong problem-solving skills and ability to simplify complex logistics topics.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS or order management systems.
• Bachelors degree preferred or equivalent experience in logistics, supply chain, or business.
• Fluent in English and Mandarin Chinese.

Responsibilities

• Manage and develop relationships with a portfolio of B2B eCommerce clients as their primary contact.
• Lead client onboarding, service adoption, and ongoing account support for long-term success.
• Collaborate cross-functionally with Operations, Technology, Sales and internal teams.
• Monitor fulfillment performance, analyze data, identify issues, and drive improvements.
• Conduct regular client business reviews and provide performance insights.
• Identify opportunities for service expansion and support client growth.

Skills

Customer success

Account management

Warehouse operations

Logistics operations

Problem solving

Communication

Relationship-building

Education

Bachelor7s degree

Tools

WMS

Order management systems

Logistics platforms

Job description

At GCF, we’re powering global commerce through fast, intelligent, and scalable fulfillment solutions. With a footprint spanning over 38 million ft² in 14+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences.

We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention, and business growth.

Location:

Lakeside, Cannock, Staffordshire, United Kingdom, WS11 1SL

What You’ll Do

• Manage and develop relationships with a portfolio of B2B eCommerce clients, serving as their primary point of contact and trusted logistics partner.
• Lead client onboarding, service adoption, and ongoing account support to ensure long-term success.
• Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences.
• Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives.
• Conduct regular client business reviews, provide performance insights, and maintain proactive communication with key stakeholders.
• Identify opportunities for service expansion and support client growth through value-added solutions.

What You’ll Need

• Experience in customer success, account management, warehouse operations or logistics operations (3PL/eCommerce preferred).
• Strong problem-solving skills and the ability to simplify complex logistics topics for clients.
• Excellent communication and relationship-building abilities.
• Experience with logistics platforms, WMS, or order management systems is a plus.
• Bachelor’s degree preferred or equivalent experience in logistics, supply chain, or business.
• Fluent in both Chinese (Mandarin) and English.