Customer Service Specialist

C&M Travel Recruitment; Cambridgeshire and Peterborough; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

Company laptop

50% discount on holidays

Job summary

C&M Travel Recruitment is assisting a central Cambridge travel company in finding a Customer Services Consultant. The role offers hybrid working and a salary up to £32,000 with benefits. Open to both full-time and part-time applicants with a background in travel customer service.

The successful candidate will manage bookings and respond to enquiries by email and phone, while maintaining high-quality written and verbal communication. French or Dutch is a nice-to-have but not essential.

Qualifications

• Previous experience in a customer services role within the travel industry.
• Excellent written and verbal communication skills.
• Ideally fluent in either French or Dutch, but this is not essential.

Responsibilities

• Manage and amend customer bookings, i including special request and reservations changes
• Respond promptly to customer enquiries by email and phone
• Proactively manage customer requests and resolve issues when needed
• Monitor and respond to customer reviews

Skills

Customer service experience

Travel industry background

Communication skills

French or Dutch language (optional)

Job description

Customer services consultant - Required for this lovely niche travel company based in a great location in central Cambridge. They are looking for someone from a travel industry background to work either full or part time. Hybrid, salary up to £32,000 plus benefits.

• -Manage and amend customer bookings, i including special request and reservations changes
• -Respond promptly to customer enquiries by email and phone
• -Proactively manage customer requests and resolve issues when needed
• -Monitor and respond to customer reviews
• -Previous experience in a customer services role within the travel industry
• -Excellent written and verbal communication skills
• -Ideally fluent in either French or Dutch, but this is not essential

Additional information

• -They are happy to look at part time or full time
• -Hybrid
• -Benefits including pension, company laptop, 50% Discount on holidays
• -Between April and Nov, every two week you will need to cover between 3pm and 7pm on Saturdays, the 4 hours will be given back during the week