Customer services consultant

C&M Travel Recruitment Ltd; Cambridge; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Pension

Company laptop

50% discount on holidays

Job summary

C&M Travel Recruitment Ltd in Cambridge is seeking a Customer services consultant to join a lovely niche travel company. The role offers hybrid working, with flexibility for part-time or full-time arrangements and a salary up to £32,000 plus benefits.

You will manage bookings, respond to inquiries by email and phone, and handle customer requests while maintaining high service standards. Fluency in French or Dutch is nice to have but not essential.

Qualifications

• Previous experience in a travel industry customer services role.
• Excellent written and verbal communication skills.
• A natural problem solver.
• Strong organisation skills.
• Ideally fluent in either French or Dutch, but this is not essential.

Responsibilities

• Manage and amend customer bookings, including special requests and reservations changes.
• Respond promptly to customer enquiries by email and phone.
• Proactively manage customer requests and resolve issues when needed.
• Monitor and respond to customer reviews.

Skills

Travel industry experience

Excellent communication

Problem solver

Strong organisation

French or Dutch (optional)

Job description

Customer services consultant

Required for this lovely niche travel company based in a great location in central Cambridge. They are looking for someone from a travel industry background to work either full or part time. Hybrid, salary up to £32,000 plus benefits.

Customer services consultant duties

• Manage and amend customer bookings, i ncluding special request and reservations changes
• Respond promptly to customer enquiries by email and phone
• Proactively manage customer requests and resolve issues when needed
• Monitor and respond to customer reviews

Customer services consultant skills required

• Previous experience in a customer services role within the travel industry
• Excellent written and verbal communication skills
• A natural problem solver
• Strong organisation skills
• Ideally fluent in either French or Dutch, but this is not essential

Additional information

• They are happy to look at part time or full time
• Hybrid
• Benefits including pension, company laptop, 50% Discount on holidays
• Between April and Nov, every two week you will need to cover between 3pm and 7pm on Saturdays, the 4 hours will be given back during the week