Customer Service & Showroom Manager

CaesarStone, Ltd.; England; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays &

Life Assurance

Will writing service

Pension salary sacrifice

Free on-site parking (and electric ch8

Access to retail discount portal

Discretionary bonus scheme

Job summary

Caesarstone is hiring an experienced Customer Service & Showroom Manager to deliver an exceptional customer experience across all touchpoints and ensure smooth day-to-day operation of the showroom and distribution centre.

The role leads the customer service function for Caesarstone’s fabricator channel, managing UK-based and offshore teams, handling enquiries and orders while supporting sales growth through outstanding service and relationship management.

Qualifications

• Previous experience managing a customer service team.
• Experience working in distribution, wholesale, retail or similar customer-focused environment.
• Experience handling customer complaints and service improvements.
• Experience managing customer orders and administration.

Responsibilities

• Lead the customer service function across the fabricator channel and offshore teams.
• Oversee showroom presentation and drive sales growth through excellent service.
• Collaborate with sales, warehouse and operations to ensure consistent service from enquiry to delivery.
• Promote exceptional customer experience and strong client relationships.

Skills

Customer service leadership

Team management

Relationship management

Excellent communication

Problem solving

Sales support

Tools

CRM software

ERP systems

Microsoft Office

Job description

Caesarstone is an award-winning international designer and manufacturer of premium engineered stone surfaces for a variety of uses and applications.These include bathroom vanities, flooring, quartz countertops, splash backs for kitchens for the commercial and residential interiors sector.We supply low silica and silica free materials, as well as porcelain surfaces.The brand has a reputation as a global design leader, as well as providing the best customer service to channel partners and consumers in the UK.

Following major expansion plans and the relocation of our Head Office and Distribution Centre, we are we are currently recruiting for an experienced Customer Service & Showroom Manager. The successful candidate will be responsible for delivering an exceptional customer experience across all customer touchpoints while ensuring the smooth day-to-day operation of the company's DC showroom. Principally working within Caesarstone’s fabricator customer channel, the role leads the customer service function, including UK based and offshore teams, manages fabricator customer enquiries and orders, oversees showroom presentation and supports sales growth through excellent service and relationship management.

Working closely with the sales, warehouse and operations teams, the successful candidate will ensure Caesarstone’s fabricator customers receive a professional, efficient and consistent service from enquiry through to delivery whilst maximising sales opportunities within the channel. Presenting our showroom to promote customer engagement and create an exceptional customer experience.

If working within a creative environment and maximising sales of a product that you believe in interests you, then look no further! As well as working alongside a professional and inspiring team, we offer a competitive benefits package and the opportunity of development for the right candidate.

• 25 days annual leave + bank holidays & the option to purchase an additional 5 days per year
• Life Assurance
• Will writing service
• Pension salary sacrifice
• Free on-site parking (and electric charging)
• Access to retail discount portal
• Discretionary bonus scheme

Requirements

Personal Attributes

• Customer-focused with a passion for delivering excellent service.
• Positive, professional and approachable.
• Strong leader who motivates and develops others.
• Highly organised and proactive.
• Commercially aware with a solutions-focused mindset.
• Calm under pressure and resilient.
• Confident communicator at all levels.
• Adaptable and flexible.
• Strong team player who builds positive relationships across the business.

Experience

• Previous experience managing a customer service team.
• Experience working within distribution, wholesale, retail or a similar customer-focused environment.
• Experience handling customer complaints and service improvements.
• Experience managing customer orders and administration.
• Experience using CRM and Microsoft Office applications.
• Excellent customer service and relationship management skills.
• Experience managing a showroom or retail environment.
• Knowledge of ERP or order processing systems.
• Experience within interiors, home improvement, building products or a distribution business.